Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
Generic

Stephane Nguemengne Sipa

North Richland Hills

Summary

Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.

Overview

9
9
years of professional experience
1
1
Certification

Work History

Sales Associate

Finish Line
08.2023 - 06.2024
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
  • Built relationships with customers to encourage repeat business.
  • Managed returns, exchanges and refunds in accordance with store policy.

General Manager

Chipotle Mexican Grill
05.2020 - 05.2023
  • Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
  • Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
  • Developed and implemented strategies to increase sales and profitability.
  • Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
  • Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures, and technology systems.
  • Assisted in recruiting, hiring and training of team members.

Service Manager

Chipotle Mexican Grill
12.2015 - 05.2020
  • Resolved customer complaints in professional and timely manner.
  • Met with customers to discuss service needs and offer available solutions.
  • Resolved escalated customer complaints professionally, turning potentially negative experiences into opportunities for continued patronage.
  • Hired, trained and supervised team of service staff members to meet business goals.

Education

Bachelor of Science - Information Technology

University of The District of Columbia
Washington, DC
05-2020

Associate of Science - Computer Science

University of The District of Columbia
Washington, DC
05-2018

Skills

  • Customer service
  • Teamwork and collaboration
  • Time management
  • Problem-solving skills
  • Multi-tasking strength
  • Reliable and punctual
  • Exceptional customer service
  • Verbal/written communication
  • Stocking and receiving
  • Sales expertise
  • Product sales
  • Retail store operations
  • Inventory control

Certification

ServSafe Food Protection Manager

  • food safety License - 2021-2023

Languages

French
Native or Bilingual
English
Full Professional

Timeline

Sales Associate

Finish Line
08.2023 - 06.2024

General Manager

Chipotle Mexican Grill
05.2020 - 05.2023

Service Manager

Chipotle Mexican Grill
12.2015 - 05.2020

Bachelor of Science - Information Technology

University of The District of Columbia

Associate of Science - Computer Science

University of The District of Columbia

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