Stephani Chavez Martinez
Everett,WA
Summary
Dynamic and goal-oriented professional with a proven track record at Verstela Staffing Group, excelling in customer service and conflict resolution. Recognized for reducing appointment cancellations and consistently exceeding targets through effective communication and strategic planning. Skilled in time management and fostering strong client relationships to drive successful outcomes.
Overview
6
6
years of professional experience
Work History
Sales Associate
Verstela Staffing Group
09.2024 - Current
- Set appointments with salespeople and potential customers.
- Scheduled follow up calls with potential customers to gain interest in scheduling appointments.
- Reduced appointment cancellations by consistently confirming dates and times with clients via phone calls and emails.
- Increased appointment setting success by developing targeted call lists based on potential client needs.
- Scheduled office meetings and client appointments for staff teams.
- Managed high volume of incoming calls and inquiries, ensuring prompt assistance to potential clients.
Medical Collections Specialist
Audit and Adjustment
12.2023 - 03.2024
- Reviewed aging reports regularly to prioritize collection efforts strategically based on account status and risk level.
- Worked closely with clinical staff to verify services rendered, enabling accurate coding and billing procedures.
- Established clear expectations for payment arrangements, minimizing misunderstandings between patients and the practice.
- Managed high-volume caseloads effectively while maintaining strong attention to detail and accuracy in data entry tasks related to billing adjustments or chargeoffs.
Debt Collector
Evergreen Professional Recoveries
01.2023 - 12.2023
- Collected on delinquent accounts to reduce overdue balances.
- Resolved customer disputes and disagreements through professional, calm communication to find mutually beneficial solutions.
- Educated debtors about repayment options, enabling them to make informed decisions while preserving positive business relationships.
- Developed strong relationships with customers to foster timely payments and account resolution.
Debt Collection Specialist
Receivables Performance Management
12.2018 - 01.2022
- Processed payments and applied to customer balances.
- Maintained high volume of calls and met demands of busy and productive group.
- Negotiated to collect balance in full.
- Exceeded monthly targets consistently as a result of strong negotiation skills combined with effective account management strategies.
- Worked in call center environment handling manual and automatically dialed outbound calls.
- Enhanced client relationships by consistently maintaining clear communication and promptly addressing concerns.
- Counseled debtors on payment options and arranged installment agreements.
- Persistently reached out to customers with extremely past due accounts to recover lost revenue.
- Recognized as a top performer within the team for consistently surpassing goals and maintaining high levels of client satisfaction.
Education
High School Diploma -
Mariner High School
Everett, WASkills
- Customer service
- Teamwork and collaboration
- Time management
- Problem-solving skills
- Reliable and punctual
- Excellent people skills
- Goal oriented
- Outgoing personality
- Conflict resolution
Timeline
Sales Associate
Verstela Staffing Group
09.2024 - Current
Medical Collections Specialist
Audit and Adjustment
12.2023 - 03.2024
Debt Collector
Evergreen Professional Recoveries
01.2023 - 12.2023
Debt Collection Specialist
Receivables Performance Management
12.2018 - 01.2022
High School Diploma -
Mariner High School
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