Summary
Overview
Work History
Education
Skills
Additional Information
Languages
Timeline
Hi, I’m

Stephania Essegbey

Grand Blanc,MI
Stephania Essegbey

Summary

I am dedicated to providing positive memorable experiences to build a loyal customer base. Dependable as a retail sales professional with experience in dynamic, high-performance environments. Maintaining a high-level of customer satisfaction by smoothly resolving customer requests, needs and problems as well as taking advantage of strategies that build satisfaction and earn repeat business. Highly creative due to my immense interest in fashion and skill in the Arts.

Overview

3
years of professional experience

Work History

Picasso Restaurant Group

Barista Trainer
09.2022 - 05.2023

Job overview

  • Handled cash and processed payments accurately to avoid errors.
  • Taught proper procedures and strategies for success to new employees.
  • Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
  • Learned every menu preparation and numerous off-label drinks to meet all customer needs.

McDonald's

Certified Crew Trainer
07.2021 - 08.2022

Job overview

  • Set positive example for team members by providing high-quality, efficient service.
  • Trained other employees in customer service, food safety and performance requirements.
  • Greeted customers with smile and provided friendly service to professionally handle every need.
  • Delivered in-depth training to workers in food preparation and customer-facing roles to promote strong team performance.

Wendy's Restaurant

Crew Member
02.2021 - 06.2021

Job overview

  • Provided excellent customer service by greeting customers and meeting quality expectations.
  • Took orders, prepared meals and collected payments.
  • Kept food preparation area, equipment and utensils clean and sanitary.
  • Worked front counter, drive-thru and other areas.
  • Collaborated with team members to complete orders which allowed great leadership and teamwork building.

Kohls Department Store

Associate
09.2020 - 01.2021

Job overview

  • Worked varied hours, days, nights and weekends as business needs dictate.
  • Managed customer relations and customer service through daily communication and interaction.
  • Frequently inspected production area to verify proper equipment operation.
  • Greeted customers, helped locate merchandise and suggested suitable options.

Education

University of Michigan - Flint
Flint, MI

Bachelor of Science from Biology
05.2026

Skills

    • Staff Coaching
    • Adaptive and Creative
    • In-Depth Research
    • Exceeding Customer Expectations
      • Goal-Driven
      • Patient Evaluation
      • IT (Microsoft, Adobe)

Additional Information

Quite tall for my age I am 6'0!

I am Ghanian and have lived in the U.S for 10+ years.

I speak 2 languages of my Native languages along with English and currently learning Japanese, Spanish and Korean.

Languages

Spanish
Limited Working

Timeline

Barista Trainer

Picasso Restaurant Group
09.2022 - 05.2023

Certified Crew Trainer

McDonald's
07.2021 - 08.2022

Crew Member

Wendy's Restaurant
02.2021 - 06.2021

Associate

Kohls Department Store
09.2020 - 01.2021

University of Michigan - Flint

Bachelor of Science from Biology

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Stephania Essegbey