Stephanie Aguilar
Chicago,IL
Summary
Energetic Sales Associate dedicated to driving customer satisfaction and increasing sales. Positive and respectful contributor talented in filling, facing and organizing products to maintain department standards. Hardworking and punctual individual recognized for consistently receiving high ratings on customer feedback surveys.
Overview
8
8
years of professional experience
Work History
Sales Associate
Once Upon A Child
Chicago, IL
11.2022 - 02.2023
- Helped customers find specific products, answered questions, and offered product advice.
- Engaged customers in friendly, professional dialogue to determine needs.
- Worked with fellow sales team members to achieve group targets.
- Answered incoming telephone calls to provide store, products and services information.
- Developed trusting relationships with customers by making personal connections.
- Assessed customer needs to provide assistance and information on product features.
- Built and maintained relationships with peers and upper management to drive team success.
- Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
- Collected payments and provided accurate change.
- Assisted teammates with sales-processing tasks to meet daily sales goals.
- Sold various products by explaining unique features and educating customers on proper application or usage.
- Arranged new merchandise with signage and appealing displays to encourage customer sales and move overstock items.
- Received and displayed product shipments on store retail shelves upon delivery.
- Adhered to company initiatives and achieved established goals.
- Maintained up-to-date knowledge of store merchandise and policies.
- Performed cashier duties such as accepting payments, issuing receipts and counting money back change.
- Provided accurate information about products, prices and services.
- Restocked shelves as needed to ensure sufficient inventory levels.
- Processed credit card transactions quickly and securely.
- Greeted customers and provided exceptional customer service.
- Organized stockroom shelves according to size, color or style.
Security Officer
Securitas Security Services
Vernon Hills, IL
08.2020 - 04.2021
- Secured personnel and premises by inspecting buildings and patrolling property.
- Guarded restricted areas to prevent unauthorized entry.
- Verified photo IDs and tickets to allow guests passage.
- Addressed problems quickly and reported clear information while working under minimal supervision.
- Followed established security and safety procedures and posted orders to include enforcement of company rules, policies, and regulations.
- Monitored premises and recorded activity in daily officer reports.
- Completed incident reports to record security or loss prevention incidents.
- Documented security-related situations and submitted in-depth reports to superiors.
- Checked footage and live feeds from surveillance cameras for trespassers and criminal activity.
- Surveyed property to prevent and identify vandalism or disarmed alarm systems.
- Operated communication systems between officers stationed throughout the facility.
- Participated in training sessions to stay up-to-date on current security trends and best practices.
- Responded to alarms and conducted investigations as required.
- Greeted staff, guests, vendors, contractors. upon arrival at the facility entrance.
- Maintained accurate logs of all security related activities.
- Monitored surveillance cameras and responded to suspicious activity.
- Confirmed visitor identification prior to granting entry into the building.
- Conducted regular security patrols of the facility grounds, parking lots, and perimeter areas.
- Adhered to post orders while maintaining a visible presence around the property.
- Prepared detailed reports regarding daily activities, unusual occurrences, maintenance issues.
- Surveyed multiple CCTV feeds to closely monitor important areas on grounds.
- Monitored access control systems and key code records for suspicious activities.
- Responded to alarms, emergencies, and disturbances.
Warehouse Associate
Medline
Waukegan, IL
02.2020 - 07.2020
- Packed and labeled merchandise to prepare for loading and shipment to customers.
- Used pallet jacks to move items to and from warehouse locations.
- Picked and prepared numerous daily shipments in controlled atmosphere warehouse environment.
- Kept shelves, workstations and pallet areas neat and tidy to maintain safe work environment.
- Operated forklift to transport goods throughout warehouse.
- Located, pulled and prepared orders.
- Boxed, labeled and added shrink wrapping to items.
- Stored material by moving to appropriate area in warehouse.
- Completed daily logs for recordkeeping.
- Utilized radio frequency scanners for tracking material movement throughout the warehouse.
- Processed orders by picking products from shelves within the warehouse.
- Followed standard operating procedures to safely stack and store materials in the warehouse.
- Loaded and unloaded pallets of product onto trucks using a forklift.
- Organized items according to size, type, style, color, or product code.
- Moved freight, stock and other materials to and from storage and production areas and loading docks.
- Communicated with supervisor and other warehouse staff to coordinate work.
- Packaged, labeled and tagged goods before transfer.
- Used handheld scanners for warehouse management system compliance.
- Reported safety and quality issues to management.
- Followed standard work instructions accurately when picking, sorting, staging and scanning products.
- Stacked loaded pallets in designated areas using proper stacking methods according to company policies and procedures.
- Transported materials between storage areas, loading docks and delivery vehicles as needed.
Warehouse Associate
Amazon
Waukegan, IL
08.2017 - 11.2019
- Loaded or unloaded shipments on trucks.
- Operated forklift to transport goods throughout warehouse.
- Located, pulled and prepared orders.
- Staged goods in loading dock area.
- Organized warehouse and arranged items following procedures and safety rules.
- Received, inspected and stocked incoming shipments.
- Boxed, labeled and added shrink wrapping to items.
- Stored material by moving to appropriate area in warehouse.
- Utilized radio frequency scanners for tracking material movement throughout the warehouse.
- Processed orders by picking products from shelves within the warehouse.
- Provided assistance in training new employees on proper operation of forklifts and other material handling equipment.
- Reported any issues or discrepancies regarding product quantity or quality to supervisors immediately.
- Followed standard operating procedures to safely stack and store materials in the warehouse.
- Loaded and unloaded pallets of product onto trucks using a forklift.
- Performed daily pre-shift inspections on forklifts and other equipment.
- Ensured all safety protocols were followed while operating the forklift.
- Operated manual pallet jacks to move material around the warehouse.
- Assisted with shipping and receiving activities as needed.
- Maintained current forklift training and certification as required by company policies.
- Maneuvered forklift over and around loaded pallets, boxes and other materials.
- Unloaded incoming items from trucks and rail cars and transported materials to staging area.
- Used handheld scanners for warehouse management system compliance.
- Followed standard work instructions accurately when picking, sorting, staging and scanning products.
- Stacked loaded pallets in designated areas using proper stacking methods according to company policies and procedures.
- Loaded pallets onto trailers for shipment.
- Operated forklifts and pallet jacks to transport materials.
- Loaded/unloaded trucks with industrial equipment safely.
Dietary Aide
Norridge Gardens
Chicago, IL
02.2015 - 06.2017
- Set up trays and food service carts to deliver food to residents.
- Served food and snacks according to planned menu and patients' diet orders.
- Cleaned and sanitized kitchen, dining and utility areas to promote healthy environment.
- Followed dietary procedures in accordance with established policies.
- Treated patients and team members with dignity and respect.
- Served food and beverage items to residents, meeting therapeutic diets.
- Engaged with residents to provide positive and enriching experiences.
- Helped with meal prep for daily meals, following strict sanitation, and food handling guidelines
- Maintained a safe working environment by following all safety protocols.
- Provided assistance with meal setup, serving, and clean up as needed.
- Demonstrated excellent customer service skills daily.
Education
Associate of Arts - Culinary Arts
Le Roux Culinary Academy
2009 Angeles City, Philippines03-2014
High School Diploma -
New Era University
San Fernando, Philippines 03-2012
Skills
- Product Sales
- Retail loss prevention
- Payment Processing
- Customer Needs Assessment
- Order Processing
- Stocking and Receiving
- Exceeds sales goals
- Reading comprehension skills
- Reliable and punctual
- Store Opening and Closing
- Retail merchandising expertise
- POS System Operation
- Client Service
- Goal-Oriented
- Listening Skills
- Cash Register Operation
- Positive and professional
- Energetic self-starter
- Outgoing Personality
- Flexible Schedule
Languages
tagalog
Native/ Bilingual
References
References available upon request.
Timeline
Sales Associate
Once Upon A Child
11.2022 - 02.2023
Security Officer
Securitas Security Services
08.2020 - 04.2021
Warehouse Associate
Medline
02.2020 - 07.2020
Warehouse Associate
Amazon
08.2017 - 11.2019
Dietary Aide
Norridge Gardens
02.2015 - 06.2017
Associate of Arts - Culinary Arts
Le Roux Culinary Academy
High School Diploma -
New Era University
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