Stephanie Alonzo
Hereford
Summary
Telecommunications operations executive with 9 years of progressive leadership experience and a proven record of advancement into senior roles. Experienced in directing multi-department operations, strengthening service delivery performance, overseeing billing and dispatch functions, and leading complex operational and technology transitions. Attend monthly 5 Star Network board meetings as an observer since the entity’s formation.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Assistant General Manager
West Texas Rural Telephone Coop
Hereford
07.2013 - Current
West Texas Rural Telephone (WTRT) | 2013 – Present Hereford Regional Medical Center | 2003 – 2013
Assistant General Manager (AGM) | 2024 – Present
- Support executive leadership in guiding organizational priorities, operational performance, and service delivery alignment.
- Serve as Designated Company officer for Private Security Licensure, ensuring coordination of security compliance, reporting, and internal alignment.
Director of Operations | March 2021 – 2024
- Directed daily operations across Operations Center, Billing, Construction, Installation & Repair, IT, Accounting, Customer Care, and Business Solutions.
- Oversaw 7 department managers and supported a workforce of up to 40 employees, driving performance expectations, interdepartmental coordination, and service excellence.
Manager, Billing & Operations Center | June 2018 – March 2021
- Managed billing operations and the Operations Center, ensuring accuracy, workflow efficiency, and effective customer resolution.
- Assumed responsibility for dispatch operations (July 2018), strengthening coordination between internal teams and field operations.
Operations Center Supervisor | 2015 – 2017
- Supported the structure and development of the newly implemented Operations Center, overseeing provisioning workflows, equipment assignment, returned equipment processing, inventory ordering, and troubleshooting support.
Customer Service Representative (CSR) | 2013 – 2015
- Provided customer support for billing, service requests, troubleshooting, and account updates while maintaining service documentation and quality standards.
Surgical Scrub Technician / First Assist | 2009 – 2013
- Prepared sterile instruments, maintained sterile field standards, and assisted surgeons as First Assist to support safe and efficient procedures.
Phlebotomist | 2003 – 2009
- Performed specimen collection while maintaining patient care standards, safety procedures, and documentation accuracy.
Skills
- Operations Leadership
- Multi-Department Management
- Team Development
- Billing & Revenue Support
- Dispatch Oversight
- Process Improvement
- Vendor/System Implementation
- Security & Compliance Oversight
Affiliations
Lions Club | Member (Current)
Active member supporting local service projects and community initiatives.
Coffee Memorial Blood Council | (Past)
Served in support of blood donation awareness and community health efforts.
Leadership Hereford | Board President (Current)
Lead board efforts supporting leadership development and community engagement programs.
Regularly attend and support local events
Active member supporting local service projects and community initiatives.
Coffee Memorial Blood Council | (Past)
Served in support of blood donation awareness and community health efforts.
Leadership Hereford | Board President (Current)
Lead board efforts supporting leadership development and community engagement programs.
Regularly attend and support local events
Certification
• Business Finance for Non-Finance Personnel
• Telco Executive Certificate Program (In Progress)
• Designated Company officer for Private Security Licensure
• Professional Conferences Attended:
MIC (Member Information Conference NISC)
R-Time Conference (NTCA)
TTA Conference
Calix Connections
Marketing and Sales conference (NTCA)
Timeline
Assistant General Manager
West Texas Rural Telephone Coop
07.2013 - Current