Stephanie Arellano
Puyallup,WA
Summary
Proven track record of consistently exceeding revenue targets and improving operational efficiency. Recognized for enhancing team performance and fostering a vibrant sales environment. Expertise in building and sustaining strong client relationships, leveraging market analysis to identify growth opportunities, and implementing innovative solutions to drive sales effectiveness. Committed to achieving exceptional results and contributing to organizational success.
Overview
9
9
years of professional experience
Work History
Director of Sales
BGSF
04.2022 - Current
- Developed and maintained relationships with multifamily directors, regional managers, and property managers to provide staffing solutions, achieving monthly revenue targets consistently exceeding 104%, contributing significantly to overall company revenue growth
- Conducted market research to identify opportunities for growth and tailored staffing solutions to meet clients' specific needs
- Collaborated with cross-functional teams to enhance service delivery and client satisfaction
- Highly experienced with forecasting revenue
Community Manager
Allied Residential
04.2020 - 04.2022
- Managed a portfolio of 6 small communities totaling 191 units, overseeing all aspects of property operations, including leasing, maintenance, and resident relations
- Led a team of 3, providing training and support to ensure high-performance standards and exceptional service delivery
- Implemented marketing strategies that increased occupancy rates and reduced turnover
- Maintained a delinquency rate of 2%
Assistant Community Manager
Goodman Real Estate
08.2019 - 03.2020
- Supported the property manager in managing the day-to-day operations of the property including resident satisfaction, retention, and full resident activities
- Coordinated maintenance requests and ensured timely resolutions to enhance tenant satisfaction
- Aided in financial reporting and budgeting initiatives, contributing to the overall fiscal health of the properties
- Maintained all accounts receivables including collecting rent, posting rent, making daily bank deposits, and accurate rent roll
- Delinquency rate of 3%
Leasing Professional
FPI Management
03.2016 - 02.2019
- Reviewed lease agreements for accuracy prior to signing by both parties.
- Resolved tenant complaints promptly and professionally in accordance with company policies and procedures.
- Conducted regular inspections of rental properties to ensure they are kept up to code and in good condition.
- Assisted in preparing monthly reports summarizing leasing activity for management review.
- Processed applications from prospective tenants including conducting credit checks and verifying references.
- Ensured compliance with fair housing laws throughout the entire leasing process.
- Maintained current knowledge of local market conditions to ensure competitive rates were established and enforced.
- Provided ongoing customer service support to existing tenants regarding maintenance requests or other issues.
- Assisted prospective tenants in locating available rental units that met their criteria.
- Created marketing campaigns designed to promote available rentals within the community.
- Led property tours to showcase amenities to prospective tenants and offered valuable information regarding major features.
- Checked rental eligibility by following company's verification process.
- Promoted high level of customer service and assistance by greeting clients, responding to concerns, showing units and quickly resolving issues.
- Prepared lease paperwork and obtained signatures and first payments from new residents.
- Leveraged sales and marketing strategies to increase traffic, maintain closing ratios and exceed leasing goals.
Skills
- Sales and Negotiation
- Property Management
- Team Leadership
- Customer Service
- Market Analysis
- Lease Administration
- Conflict Resolution
- Strong organizational and time-management skills
- KPI analysis
- Sales leadership and training
- Territory management
- Sales funnel management
- Client acquisition
- Client relationship management
- Trade show representation
- CRM, Yardi, Appfolio, Google Analytics, Google Drive, DocuSign, KPI’s Power BI, Microsoft Excel, Microsoft Word
Professional Overview
Dynamic and results-driven sales professional with extensive experience in the Multifamily industry, specializing in temp staffing, property management, and leasing. Demonstrated success in exceeding revenue targets and enhancing operational efficiency. Skilled in establishing and sustaining strong client relationships, utilizing market analysis to uncover growth opportunities, and deploying creative solutions to boost sales effectiveness. My professional objective is to advance my brand within an organization that embodies my principles of honesty, quality, and community engagement, allowing me to contribute meaningfully to the multifamily industry.
Languages
Spanish
Professional
Education
- Walker Highschool
Timeline
Director of Sales
BGSF
04.2022 - Current
Community Manager
Allied Residential
04.2020 - 04.2022
Assistant Community Manager
Goodman Real Estate
08.2019 - 03.2020
Leasing Professional
FPI Management
03.2016 - 02.2019