Stephanie Ball
Scranton,PA
Summary
Hello my name is Stephanie. I am 26 years old. I have over 5+ years of experience for retail and customer service. I am very detail orientated, highly motivated and highly driven to learn and experience new endeavors that may come my way. Every day Is a new day to learn something new.
Overview
9
9
years of professional experience
Work History
Shift Supervisor
Family Entertainment Group LLC.
05.2022 - Current
- Completed store opening and closing procedures and balanced tills.
- Managed cash handling procedures, maintaining accuracy in financial transactions and minimizing discrepancies in daily reconciliations.
- Responded to and resolved customer questions and concerns.
- Helped store management meet standards of service and quality in daily operations.
- Enforced company policies and regulations with employees.
- Ensured smooth operations during peak hours by effectively managing resources and staff allocation.
- Served as a liaison between employees and upper management effectively facilitating communication that bridged any existing gaps.
- Implemented training programs for new hires, ensuring seamless integration into the team and faster productivity contributions.
Sales Associate
Banana Republic Factory Store
04.2018 - 02.2022
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Prepared merchandise for sales floor by pricing or tagging.
- Helped customers locate products and checked store system for merchandise at other sites.
Cashier
Bill's Shoprite
04.2015 - 03.2018
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Stocked, tagged and displayed merchandise as required.
- Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
Education
High School Diploma -
Pocono Mountain West High School
Pocono Summit, PA06.2016
Skills
- Team Leadership
- Problem-Solving
- Positive Attitude
- Customer-Oriented
- Employee Training
- Strategic Planning
- Policy Enforcement
- Goal Setting and Tracking
- Motivational Leadership
- Relationship Building
Timeline
Shift Supervisor
Family Entertainment Group LLC.
05.2022 - Current
Sales Associate
Banana Republic Factory Store
04.2018 - 02.2022
Cashier
Bill's Shoprite
04.2015 - 03.2018
High School Diploma -
Pocono Mountain West High School
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