Stephanie Benitez
Ontario,CA
Summary
Proven track record in enhancing guest experiences and team efficiency, notably at Darden Restaurants, Olive Garden. Excelled in high-volume dining settings, leveraging exceptional customer service and POS system proficiency. Demonstrated reliability and teamwork, significantly improving guest satisfaction and operational workflow. Dependable worker successful providing fast, high-quality customer service to guests in restaurant settings. Adaptable professional with expertise in personnel development, team collaboration and resolving issues with customers, waitstaff and management.
Overview
4
4
years of professional experience
Work History
Server
Darden Restaurants, Olive Garden
06.2022 - Current
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
- Learned and followed local alcohol laws to keep restaurant compliant with regulations.
- Improved dining experience by providing prompt, attentive service to guests.
- Adapted to diverse customer needs, providing personalized service that increased guest satisfaction.
- Resolved customer complaints with calm, solution-focused approach, ensuring guest satisfaction.
- Enhanced team efficiency, collaborating effectively in high-pressure settings.
Team Member
Blaze Pizza
08.2021 - 05.2022
- Kept work areas clean, organized, and safe to promote efficiency and team safety.
- Learned all required tasks quickly to maximize performance.
- Worked scheduled shifts and remained available to work during coworker absences, holidays, and busy periods.
- Contributed to team success by completing jobs quickly and accurately.
- Developed strong customer service and product knowledge skills to enhance individual and team performance.
- Maintained productive, efficient approach to all tasks.
Cashier Team Lead
Target
10.2020 - 04.2021
- Performed store opening, closing, and shift-change actions and kept accurate shift-change logs.
- Assisted customers by answering questions and fulfilling requests.
- Communicated with customers and team members to solve problems.
- Processed both cash and card purchases and returns.
- Worked extra shifts during busy periods and covered for call-in employees to maintain service levels.
Education
High School Diploma -
Eleanor Roosevelt High School
Eastvale, CA06.2021
Skills
- Strong Work Ethic
- Exceptional customer service
- Guest Engagement
- Professional Appearance
- High-volume dining
- Food safety understanding
- Relationship Management
- Reliability
- Teamwork and Collaboration
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Server
Darden Restaurants, Olive Garden
06.2022 - Current
Team Member
Blaze Pizza
08.2021 - 05.2022
Cashier Team Lead
Target
10.2020 - 04.2021
High School Diploma -
Eleanor Roosevelt High School