Stephanie Benitez
Bowling Green,Kentucky
Summary
Dynamic retail professional with extensive experience at Torrid, excelling in team leadership and customer service. Proven track record in optimizing operations and implementing loss prevention strategies, resulting in enhanced efficiency and increased customer loyalty. Skilled in staff recruitment and training, fostering high-performance teams dedicated to exceptional service.
Overview
7
7
years of professional experience
Work History
Store Manager
Torrid
Bowling Green, Kentucky
05.2022 - Current
- Responsible professional with experience in retail operations, personnel management, and customer service
- Proven success in leading high-performance teams and developing customer-centric strategies to push sales and increase customer loyalty
- Skilled at driving process and policy optimization, streamlining operations, and utilizing data-driven insights to increase efficiency
- Oversaw day-to-day store operations to foster efficient and profitable operations
- Implemented loss prevention strategies, alleviating shrink
- Established and monitored KPIs to optimize company performance
- Communicated expectations, policy changes, new initiatives, and product knowledge to employees
- Assisted in recruiting process, hiring and retaining top talent
- Coached employees on customer service and selling techniques
- Held employees accountable and corrected issues to achieve high standards
- Built employee knowledge with training and mentoring
Assistant Store Manager
Torrid
Bowling Green, Kentucky
06.2021 - 05.2022
- Optimized floor coverage and service levels by delegating assignments according to team strengths.
- Maintained operational standards through thorough completion of opening, closing, and shift change functions.
- Supervised staff performance while providing continuous training for enhanced customer satisfaction.
- Resolved customer inquiries and complaints both in person and via phone.
Direct Support Professional
Oakwood
Somerset, Kentucky
01.2018 - 06.2021
- Entertained, conversed with, and read aloud to patients to keep mentally healthy and alert
- Established personal relationships with clients to maintain patient comfort and care
- Cleaned and organized client's living quarters to make living conditions more hospitable
- Served clients regular balanced meals for breakfast, lunch and dinner
- Encouraged individuals to participate in leisure and social activities
Education
High School Diploma -
Somerset High School
Somerset, KY05-2013
Skills
- Loss prevention
- Employee training
- Customer service
- Performance evaluation
- Team leadership
- KPI monitoring
- Conflict resolution
- Staff recruitment
- Operational standards
- POS systems
- Recruiting and hiring
Timeline
Store Manager
Torrid
05.2022 - Current
Assistant Store Manager
Torrid
06.2021 - 05.2022
Direct Support Professional
Oakwood
01.2018 - 06.2021
High School Diploma -
Somerset High School
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