Stephanie Blake
San Tan Valley,AZ
Summary
Adept at fostering positive relationships and streamlining operations, I elevated guest experiences at Disney through exceptional customer service and efficient problem-solving. My background includes mastering money handling and teamwork, significantly enhancing event success and customer satisfaction. This blend of hard and soft skills underscores my ability to excel in dynamic environments.
Overview
22
22
years of professional experience
Work History
Sales Associate
Pier One Imports
Buckeye, AZ
09.2016 - 11.2017
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Prepared merchandise for sales floor by pricing or tagging.
- Helped customers locate products and checked store system for merchandise at other sites.
- Answered customer questions about sizing, accessories, and merchandise care.
Bank Teller
Insight Financial Services
Clermont, FL
01.2008 - 04.2008
- Managed high-volume transactions during peak hours while maintaining attention to detail, ensuring seamless customer experience.
- Balanced cash drawers accurately at the end of each shift, minimizing discrepancies in financial records.
- Answered customer inquiries regarding account balances, transaction history, services charges, and interest rates.
- Established trust with clients by maintaining confidentiality and protecting sensitive financial information.
- Resolved customer issues promptly, fostering positive relationships between the bank and its clients.
- Learned about customer's financial needs, established trust, and optimized sales opportunities resulting in quality customer service.
- Conducted daily audits of cash drawer, ensuring accuracy and compliance with bank policies.
- Educated customers on banking products, enabling them to make informed decisions about their finances.
Entertainment Coordinator
Disney
Orlando, FL
08.1999 - 12.2008
- Successfully coordinated entertainment lineups for various large-scale events, resulting in positive feedback from attendees and clients alike.
- Fostered long-term partnerships with entertainers by providing personalized support throughout the booking and performance process.
- Handled last-minute changes or cancellations with professionalism, swiftly implementing backup plans to ensure event success.
- Streamlined communication between performers and event organizers for greater efficiency and satisfaction.
- Elevated the overall guest experience by monitoring performance quality and addressing any issues promptly.
- Practiced and rehearsed choreographed dance routines to deliver flawless venue performances.
- Maintained a high level of professionalism during all interactions with clients, venues, and fellow performers.
- Navigated through large crowds to sign autographs or pose for pictures at guest request.
Veterinary Receptionist
Williamsburg Veterinary Clinic
Orlando, FL
01.1999 - 08.1999
- Managed multi-line phone system and pleasantly greeted patients.
- Facilitated smooth daily operations by answering incoming calls, directing inquiries, and taking messages for veterinarians as needed.
- Provided compassionate support during difficult situations such as end-of-life decisions or emergency visits, establishing trust with clients.
- Maintained office and waiting room, keeping common areas clean and tidy.
- Assisted veterinarians in providing timely care to patients through effective communication and coordination of services.
- Maximized appointment availability by effectively coordinating schedules between multiple veterinarians and clients.
Bank Teller
Nations Bank
Clermont, FL
08.1998 - 01.1999
- Balanced cash drawers accurately at the end of each shift, minimizing discrepancies in financial records.
- Answered customer inquiries regarding account balances, transaction history, services charges, and interest rates.
- Established trust with clients by maintaining confidentiality and protecting sensitive financial information.
- Answered telephone inquiries on checking and savings accounts, loans, and lines of credit.
- Learned about customer's financial needs, established trust, and optimized sales opportunities resulting in quality customer service.
- Built and strengthened customer relationships by leveraging excellent interpersonal and communication skills.
- Counted and packaged currency and coins.
- Conducted daily audits of cash drawer, ensuring accuracy and compliance with bank policies.
Bank Teller
Bank One Of Arizona
Scottsdale, AZ
07.1997 - 06.1998
- Managed high-volume transactions during peak hours while maintaining attention to detail, ensuring seamless customer experience.
- Balanced cash drawers accurately at the end of each shift, minimizing discrepancies in financial records.
- Answered customer inquiries regarding account balances, transaction history, services charges, and interest rates.
- Established trust with clients by maintaining confidentiality and protecting sensitive financial information.
- Answered telephone inquiries on checking and savings accounts, loans, and lines of credit.
- Processed customer transactions promptly, minimizing wait times.
- Resolved customer issues promptly, fostering positive relationships between the bank and its clients.
- Learned about customer's financial needs, established trust, and optimized sales opportunities resulting in quality customer service.
Sales Associate
Robinsons-May
Paradise Valley, AZ
10.1996 - 06.1997
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Prepared merchandise for sales floor by pricing or tagging.
- Helped customers locate products and checked store system for merchandise at other sites.
- Engaged with customers to build rapport and loyalty.
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
- Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
Sales Associate
Sears Auto Center
Flagstaff, AZ
07.1995 - 10.1996
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Managed returns, exchanges and refunds in accordance with store policy.
- Helped customers locate products and checked store system for merchandise at other sites.
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
- Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
- Increased sales revenue by building strong rapport with customers and recommending appropriate products based on their needs.
Education
N/A - Elementary School Teaching
Northern Arizona University
Flagstaff, AZSkills
- Customer Service
- Teamwork and Collaboration
- Time Management
- Problem-solving skills
- Excellent people skills
- Exceptional customer service
- Money Handling
Accomplishments
Diamond Star Award at Robinson’s May
Miss Douglas Teen 1993
National Honor Society Northern Arizona University
National Honor Society Douglas High School
Additional Information
I’m married for 26 years and a mom of 3 girls ages 10, 13, and 16. I’m looking to reenter the work force and learn new skills.
Timeline
Sales Associate
Pier One Imports
09.2016 - 11.2017
Bank Teller
Insight Financial Services
01.2008 - 04.2008
Entertainment Coordinator
Disney
08.1999 - 12.2008
Veterinary Receptionist
Williamsburg Veterinary Clinic
01.1999 - 08.1999
Bank Teller
Nations Bank
08.1998 - 01.1999
Bank Teller
Bank One Of Arizona
07.1997 - 06.1998
Sales Associate
Robinsons-May
10.1996 - 06.1997
Sales Associate
Sears Auto Center
07.1995 - 10.1996
N/A - Elementary School Teaching
Northern Arizona University