Stephanie Bouchereau
Lynbrook,NY
Summary
Dedicated administrative professional with a strong work ethic, adept at managing schedules, handling packages, and routing mail efficiently. Demonstrates exceptional interpersonal skills and a positive demeanor that enhances office morale. Proven ability to thrive in high-pressure environments while mastering new tasks quickly. Committed to delivering outstanding service and fostering memorable experiences in every office setting.
Overview
11
11
years of professional experience
Work History
Patient Care Coordinator
New York Center For Orthognathic Surgery
New Hyde Park, New York
01.2024 - 07.2024
- Addressed and resolved patient concerns and complaints in a timely and empathetic manner.
- Processed patient intake information and updated medical records prior to treatment.
- Collaborated with multidisciplinary teams in order to provide comprehensive patient centered care.
- Answered multi line telephone
- Processed payments for office visits.
Unit Receptionist
Northwell Health
New Hyde Park, NY
09.2017 - 01.2021
- Answered multi-line telephone with polite tone of voice to provide general information and answer inquiries.
- Greeted visitors entering establishment to determine nature and purpose of visit.
- Monitored reception area to provide consistently safe, hazard-free environment for staff and patients/visitors.
- Protected patients' rights by following HIPAA guidelines.
Administrative Assistant/Workers' Compensation Coordinator
Local 28
Mineola, New York
01.2016 - 08.2017
- Answered phone calls and emails to provide information, resulting in effective business correspondence.
- Processed workers compensation data snd provided union workers with appropriate checks.
- Processed weather checks for union workers for days when the weather did not permit them to work.
- Provided secretarial and office management support while building cooperative working relationships.
- Contacted doctor’s offices/ insurance companies to verify union workers disabilities.
Front Desk Receptionist
Alure Home Improvements
Plainview, NY
08.2013 - 01.2016
- Welcomed clientsto front desk and directed to appropriate personnel.
- Received incoming calls and dispatched to appropriate personnel.
- Completed basic bookkeeping and document filing.
- Scheduled appointments and maintained and updated appointment calendars.
Education
High School Diploma -
Martin Van Buren High School
Queens Village, NY06.2009
Some College (No Degree) - Human Services
Touro College
New York, NYSkills
- Customer Service
- Professional demeanor
- Appointment scheduling
- Punctual and reliable
- Multi-line telephone experience
- Administrative Support
- Conflict resolution
- Organization and efficiency
- Multitasking and prioritization
- Payment processing
- Professionalism
Timeline
Patient Care Coordinator
New York Center For Orthognathic Surgery
01.2024 - 07.2024
Unit Receptionist
Northwell Health
09.2017 - 01.2021
Administrative Assistant/Workers' Compensation Coordinator
Local 28
01.2016 - 08.2017
Front Desk Receptionist
Alure Home Improvements
08.2013 - 01.2016
High School Diploma -
Martin Van Buren High School
Some College (No Degree) - Human Services
Touro College