Stephanie Brown
Henniker,NH
Summary
Motivational leader and organizational problem-solver with supervisory, team building and customer service skills. Experience stepping into roles and quickly making positive changes to drive company success. Focused on using training, monitoring and morale-building techniques to maximize employee engagement and performance.
Overview
17
17
years of professional experience
Work History
Financial Aid Assistant
New England College
09.2022 - Current
- Work closely with financial aid counselors to find methods to improve the quality of student documents and records.
- Facilitate document import using Banner into electronic student records.
- Meet the needs of counselors and other departments with timely retrievals of requested documents.
- Assisting the director of financial aid in implementing a more efficient and informational process for the work study program.
- Outreach to students to complete required financial aid documents.
- Collect work study timesheets to upload in Banner for timely payroll.
Dental Office Manager
North End Dental Care
07.2020 - 07.2022
- Scheduled patient appointments and effectively handled cancellations and last-minute adjustments.
- Coordinated execution and improvement of daily dental office practices.
- Monitored accounts to proactively identify aging balances and insurance payment problems in need of attention.
- Arranged documents for insurance claims.
- Discussed nuances of insurance benefits to help patients understand financial obligations.
Financial Coordinator
Generations Dental Care
06.2016 - 05.2020
- Reviewed account reconciliations and journal entries and resolved discrepancies to maintain record and account accuracy.
- Effectively communicated answers regarding billing, treatment and scheduling by phone and in-person.
- Communicated with patients to ensure quality of care and develop care plans.
- Provided administrative support for patient care staff.
- Coordinated insurance authorizations, collected co-payments and resolved discrepancies.
Patient Care Coordinator/Radiology
Concord Hospital/Concord Imaging Center
12.2006 - 06.2016
- Prioritized and organized tasks to efficiently accomplish service goals.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
- Motivated and encouraged team members to communicate more openly and constructively with each other.
- Created and maintained accurate and confidential patient files according to regulatory mandates.
- Helped patients complete paperwork and explained processes and procedures.
Education
NH State License - Barbering, Cosmetology And Esthetics
Concord Academy of Hair Design
Concord, NH06.2000
High School Diploma -
John Stark Regional High School
Weare, NH06.1995
Skills
- Knowledge in Banner
- Organizational Systems
- Knowledge in Federal Student Aid Regulations
- Active Listening and Learning
- Employee training
- Excellent Communicator
Additional Information
- Available upon request.
Timeline
Financial Aid Assistant
New England College
09.2022 - Current
Dental Office Manager
North End Dental Care
07.2020 - 07.2022
Financial Coordinator
Generations Dental Care
06.2016 - 05.2020
Patient Care Coordinator/Radiology
Concord Hospital/Concord Imaging Center
12.2006 - 06.2016
NH State License - Barbering, Cosmetology And Esthetics
Concord Academy of Hair Design
High School Diploma -
John Stark Regional High School
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