Stephanie Brownell
Carlsbad,CA
Summary
Accomplished Leasing Consultant with excellent abilities in customer service, analytical skills, and problem solver. Willingness to take on added responsibilities to meet team goals. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. Clear knowledge of federal fair housing laws and local regulations.
Overview
14
14
years of professional experience
Work History
Leasing Consultant
Sofi Canyon Hills
01.2024 - Current
- Conduct weekly market rent surveys to stay informed of current trends and competitor offerings
- Plan community property events for the residents each month
- Show prospective residents the models and vacant ready units
- Assist in the lease renewal process & notice to vacant process
- Facilitate smooth move-ins for new residents by preparing lease agreements and coordinating logistics efficiently
- Coordinate closely with maintenance staff to ensure apartment units were prepared for new occupants in a timely manner
- Verify applicant incomes and other information before accepting lease applications
Mortgage Loan Officer Assistant
Bay Equity
03.2020 - 04.2024
- Assisted in closing loans by efficiently gathering required documentation and submitting applications
- Supported loan officers with application processing, ensuring timely completion for quicker decisions
- Managed a pipeline of mortgage applications, maintaining accuracy and prioritizing urgent cases
- Liaised with clients to guide through loan closing process and skillfully handle any concerns
- Analyzed credit reports to assess risk and income/asset documents to determine applicants' ability to qualify for the loan
Sales Representative Assistant
Black Sheep Food Corp
02.2023 - 12.2023
- Enhanced client satisfaction by addressing concerns promptly and providing exceptional service
- Provide administrative support to the sales team by monitoring calendars and scheduling appointments with vendors
- Collaborate with sales leaders and provide them with data and marketing reports monthly
- Assist with purchase and delivery schedules for various vendors & monitor supply levels
- Take inbound calls and respond to customer requests regarding billing, products, and service complaints
Mortgage Loan Officer Assistant
Guaranteed Rate
03.2017 - 03.2020
- Assisted in closing loans by efficiently gathering required documentation and submitting applications
- Facilitated smooth loan closings by coordinating with escrow companies, realtors, and borrowers
- Reviewed contracts for purchase transactions to ensure compliance with lender requirements
- Maintained compliance with federal regulations by staying up-to-date with industry changes and guidelines
- Expedited pre-approval processes by accurately evaluating applicant income, credit history, and property values
Mortgage Loan Officer Assistant
RPM Mortgage
08.2010 - 02.2017
- Supported loan officers with application processing, ensuring timely completion for quicker decisions
- Increased client satisfaction by providing exceptional customer service throughout the loan process
- Maintained compliance with federal regulations by staying up-to-date with industry changes and guidelines
- Improved borrower experience through prompt follow-ups on inquiries and concerns during the application process
- Developed strong relationships with real estate agents, increasing referral opportunities for mortgage loans
Education
Associate of Science - Business Marketing
Colorado Institute of Art & Science
Denver, COSkills
- CRM Software
- Yardi Voyager
- Microsoft Excel & Word
- QuickBooks
- Encompass
- Database Management
- Interpersonal Communications
- Relationship Building
Timeline
Leasing Consultant
Sofi Canyon Hills
01.2024 - Current
Sales Representative Assistant
Black Sheep Food Corp
02.2023 - 12.2023
Mortgage Loan Officer Assistant
Bay Equity
03.2020 - 04.2024
Mortgage Loan Officer Assistant
Guaranteed Rate
03.2017 - 03.2020
Mortgage Loan Officer Assistant
RPM Mortgage
08.2010 - 02.2017
Associate of Science - Business Marketing
Colorado Institute of Art & Science
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