Stephanie Burgess
Old Fort,TN
Summary
Enthusiastic Account Specialist eager to develop company business by providing top-notch customer service and sales support. Ready to offering several years' experience in the Customer Service industry.
Overview
10
10
years of professional experience
Work History
Account Specialist
Everdriven
01.2021 - Current
- Achieved high levels of client satisfaction through timely resolution of billing disputes or other account-related concerns.
- Enhanced client satisfaction by promptly resolving account issues and providing exceptional customer service.
- Completed routine and complex account updates to resolve problems.
- Set up new customer accounts and updated existing profiles with latest information.
- Managed multiple accounts simultaneously, demonstrating exceptional organizational skills and attention to detail.
- Maintained strong relationships with clients through regular communication and proactive problem-solving efforts.
Driver
Door Dash
02.2019 - 12.2021
- Followed all relevant traffic laws and safety regulations.
- Utilized GPS and other navigation tools to plan routes and stay on schedule.
- Achieved safe driving records by consistently following traffic rules and regulations.
- Delivered goods and products to customer on time and in excellent condition.
- Maintained professional and friendly demeanor during deliveries to uphold company reputation.
Customer Service Representative
Whirlpool
02.2015 - 03.2016
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
Education
High School Diploma -
Polk County High School
Benton TN05-2006
Timeline
Account Specialist
Everdriven
01.2021 - Current
Driver
Door Dash
02.2019 - 12.2021
Customer Service Representative
Whirlpool
02.2015 - 03.2016
High School Diploma -
Polk County High School
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