Stephanie Burgess
Old Fort,TN
Summary
Enthusiastic Account Specialist eager to develop company business by providing top-notch customer service and sales support. Ready to offering several years' experience in the Customer Service industry.
Overview
10
10
years of professional experience
Work History
Account Specialist
Everdriven
Utah
01.2021 - Current
- Achieved high levels of client satisfaction through timely resolution of billing disputes or other account-related concerns.
- Enhanced client satisfaction by promptly resolving account issues and providing exceptional customer service.
- Completed routine and complex account updates to resolve problems.
- Set up new customer accounts and updated existing profiles with latest information.
- Managed multiple accounts simultaneously, demonstrating exceptional organizational skills and attention to detail.
- Maintained strong relationships with clients through regular communication and proactive problem-solving efforts.
Driver
Door Dash
Chattanooga TN
02.2019 - 12.2021
- Followed all relevant traffic laws and safety regulations.
- Utilized GPS and other navigation tools to plan routes and stay on schedule.
- Achieved safe driving records by consistently following traffic rules and regulations.
- Delivered goods and products to customer on time and in excellent condition.
- Maintained professional and friendly demeanor during deliveries to uphold company reputation.
Customer Service Representative
Whirlpool
Cleveland, TN
02.2015 - 03.2016
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
Education
High School Diploma -
Polk County High School
Benton TN05-2006
Timeline
Account Specialist
Everdriven
01.2021 - Current
Driver
Door Dash
02.2019 - 12.2021
Customer Service Representative
Whirlpool
02.2015 - 03.2016
High School Diploma -
Polk County High School