๐ฎ๐๐๐ ๐ฝ๐ถ๐๐พ๐ โณ๐๐๐พ๐๐ถ โฌ๐๐๐๐ถ๐๐ถ๐๐๐
Milan,NM
Summary
Dynamic professional with a solid foundation in management and customer service, dedicated to achieving organizational goals. Proven track record of successfully completing tasks and enhancing operational efficiency through effective leadership. Committed to leveraging extensive experience to drive team performance and contribute to the overall success of the organization.
Dedicated Residential Coordinator with a proven track record of enhancing productivity and efficiency in residential settings. Expertise in conflict resolution, emergency response planning, and team leadership contributes to the creation of positive living environments. Strong communication and problem-solving skills ensure seamless operations of facilities while fostering adaptability in dynamic situations. Committed to advancing best practices that promote resident well-being and satisfaction.
Overview
12
12
years of professional experience
Work History
Residential Coordinator
Dungarvin
ALBUQUERQUE, NM
07.2024 - Current
- Developed recreation and leisure initiatives to foster community engagement.
- Quickly addressed emergency situations within facility.
- Collaborated with case managers to support client service plans.
- Supported residents in crisis situations by advocating for their needs.
- Implemented behavioral intervention strategies when necessary while maintaining a therapeutic approach.
- Organized events to facilitate resident social interactions.
- Created and executed initiatives for community involvement to enhance resident support.
- Coordinated communications with families to provide updates on residents' progress.
- Maintained accurate records of resident information, including assessments, progress notes, and incident reports.
- Provided transportation services for residents when needed.
- Conferred with medical personnel to understand backgrounds and needs of residents.
- Assisted with the recruitment and training of new Resident Advisors.
- Coordinated and led various recreational activities for residents.
- Contributed to staff meetings by reviewing policies, procedures and best practices.
- Engaged with team to address student issues.
- Cultivated a collaborative environment through active listening techniques.
- Created customized service plans tailored to residents' specific needs.
- Regularly inspected living areas to spot potential hazards.
- Organized resident group meetings to address concerns effectively.
- Built strong connections with residents and team members.
Personal Care Assistant
Pepco (Xerox Corporation)
Albuquerque, NM
01.2021 - Current
- I was a caretaker to the same client since I started this employment
- I worked 40 plus hours to fit my clients needs, appointments, and priorities
- Provided companionship
- Drove client to all appointments with my own transportation
- Worked with a variety of nurses, doctors, and physical therapist for the best interest in the client's health
- Had a schedule for all medication to be taken and made sure client got the proper dose
- I did a daily hygiene routine that included bathing, hair and skin care, along with clean clothing
- Did a daily cleaning and 2 days out of the week I did detail cleaning that included sanitizing, dusting, laundry, and sheet changing
- Also did animal control for clients pets
- Scheduled meals and weekly meal prep for the week along with grocery shopping
- Took care of all clients finances, bills, and medical supplies
- Scheduling fun recreational activities
- Recording clients moods, appetite, and other observations
CCIS Provider Customized Community Supports
Advocacy Partners
ALBUQUERQUE, NM
01.2022 - 03.2024
- Developed individualized plans for each client based on their needs and goals.
- Ensured safety of all clients by observing them closely during activities and providing necessary interventions when needed.
- Assisted in developing educational materials related to disability awareness for use throughout the community.
- Supported individuals with facility-based planned activities in home and community settings.
- Provided assertive community-based rehabilitation and case management services to high-risk mentally ill patients.
- Maintained accurate records and documented client data in company databases.
Residential Instructor
ARCA
ALBUQUERQUE, NM
11.2021 - 06.2023
- Implemented debate-style classroom setting to enhance student engagement.
- Facilitated in-person and webinar-based training sessions for staff members.
- Tracked participants' daily progress, identified trends and corrected negative strategies.
- Dispensed medications and documented passes update
Personal Care Assistant
Intellicare
Albuquerque, NM
05.2018 - 12.2020
- Worked with a variety of clients in a one-week period
- Filled out a daily duty list for all clients on a POS that included Microsoft
- Did every clients scheduled meds
- Made sure bedding, depends, and sanitation was done consistently
- Worked around all clients appointments for transportation
- Clocked in and out on every shift using a POS
- Did daily cooking, house cleaning, grocery shopping for every shift
- Provided companionship
- Did all extracurricular activities
- Document all observations on the client's mood, emotions, and attitude
Meat produce and front end manager
Nelson's Meats
Albuquerque, NM
07.2015 - 04.2020
- Worked closely with all regulars and daily customers to fit their needs
- Coordinating staff where I needed them
- Solving and coming up with resolutions to all customers complaints
- Maintaining stock, inventory, and product count
- Removing expired products
- Developing sales plans
- Sanitation guidelines for OSHA and health department
- Kitchen equipment operation and maintenance
- Working extra time where I was needed and helped where we were short-handed
Floating assistant manager
Subway
ALBUQUERQUE, NM
06.2013 - 07.2015
- Floated around a variety of locations based on the needs of the stores
- Maintain food and labor cost of the store
- Monthly inventory
- Prepare schedules
- On the job training for staff
- Was in compliance with OSHA and Health department regulations
- Submit weekly order of food/supplies based off weekly sales
- Always spent more time in the store to correct any issues
- Worked with Microsoft and POS systems for scheduling, inventory, document daily sales, and food waste
- Worked with credit card receipts and machine
- Helped interview and hired
Education
Business and entrepreneurship -
Central New Mexico College
Albuquerque, NM02.2025
GED -
Central New Mexico College
Albuquerque, NM01.2017
Skills
- Health and safety
- Resident relations
- Crisis management
- Multicultural competence
- Safety practices
- Security procedures
- Daily living assistance
- Behavior monitoring
- Meal preparation
- Activity planning
- Policy enforcement
- Interpersonal relationships
References
References upon request
Awards And Acknowledgements
- Med tech license
- CPR and first aid certified
Timeline
Residential Coordinator
Dungarvin
07.2024 - Current
CCIS Provider Customized Community Supports
Advocacy Partners
01.2022 - 03.2024
Residential Instructor
ARCA
11.2021 - 06.2023
Personal Care Assistant
Pepco (Xerox Corporation)
01.2021 - Current
Personal Care Assistant
Intellicare
05.2018 - 12.2020
Meat produce and front end manager
Nelson's Meats
07.2015 - 04.2020
Floating assistant manager
Subway
06.2013 - 07.2015
Business and entrepreneurship -
Central New Mexico College
GED -
Central New Mexico College