Stephanie Caicedo
Panama City,FL
Summary
Dynamic leader with a proven track record at Mapco Express, excelling in team building and operational efficiency. Achieved significant sales growth through innovative strategies and effective budget coordination. Skilled in fostering strong client relationships and enhancing employee development, driving a culture of excellence and motivation within diverse teams.
Customer-oriented General Manager with 4 years of experience focused on increasing revenues and expanding margin. Adaptive and deadline-oriented consistently executes and completes multiple projects in high-stress environments. Meticulous leader and strategic planner with comprehensive managerial acumen, offering vision and motivational acumen.
Serviced-focused General Manager dedicated to delivering positive customer experiences to promote loyalty and repeat business. Orchestrates optimal resource utilization to handle expected operational needs. Sales leader with sound judgment, good planning abilities and interpersonal communication strengths.
Overview
7
7
years of professional experience
Work History
General Manager
Mapco Express
12.2021 - Current
- Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
- Developed and implemented strategies to increase sales and profitability.
- Managed budget implementations, employee evaluations, and contract details.
- Increased overall company efficiency by streamlining operations and implementing innovative managerial strategies.
- Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
- Maximized operational excellence mentoring personnel on management principles, industry practices, and company procedures.
- Drove year-over-year business growth while leading operations, strategic vision, and long-range planning.
- Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures, and technology systems.
Field Supervisor
Dynamic Security Inc
03.2021 - 12.2021
- Enhanced operational efficiency by refining workflow processes and eliminating bottlenecks.
- Led adoption of new technologies, keeping company competitive and improving service delivery.
- Mentored team members in best practices to increase security performance.
- Boosted client satisfaction, consistently delivering projects that met quality standards and deadlines.
- Conducted regular training sessions for staff, elevating their skills and knowledge in field operations.
- Implemented safety protocols, significantly reducing workplace accidents.
- Minimized downtime on job sites by developing efficient schedules that accounted for potential obstacles or challenges.
- Boosted client satisfaction rates by maintaining open communication channels and addressing concerns promptly.
- Investigated issues and developed effective solutions.
Commissioned Deputy
Smith County Sheriff's Office
12.2020 - 03.2021
- Assisted in the rehabilitation of inmates by coordinating educational programs and vocational training opportunities.
- Coordinated with medical staff to ensure timely delivery of healthcare services for inmates with chronic or acute conditions.
- Improved overall efficiency within the facility by participating in team meetings focused on problem-solving initiatives geared towards a safer working environment.
- Maintained facility security through vigilant monitoring of closed-circuit television systems and regular perimeter checks.
- Assisted with investigations of alleged inmate misconduct, gathering evidence and testimonies to determine appropriate disciplinary actions.
- Collaborated with other correctional officers to establish consistent enforcement of institutional rules and policies.
- Enhanced inmate safety by conducting thorough cell searches and confiscating contraband items.
- Participated in continuous professional development, attending workshops, seminars, and conferences related to corrections work.
- Conducted intake assessments for new arrivals, gathering necessary information to determine appropriate housing assignments and level of supervision needed.
- Ensured adherence to departmental policies by conducting regular audits of safety protocols and incident reports, identifying trends and areas for improvement.
- Streamlined daily operations by updating accurate inmate records, including behavior reports and transfer documentation.
Site Supervisor
G4S Secure Solutions USA
04.2019 - 06.2020
- Resolved issues among team members to keep employees on task.
- Oversaw employee attendance record, handled payroll, and ordered new materials for sites.
- Provided onsite training to help develop employee skills.
- Guided employees and contractors in task completion, offering assistance to meet tight deadlines.
- Managed access control systems, ensuring only authorized individuals were granted entry into restricted areas.
- Inspected security design features, installations, and programs to verify compliance with applicable standards and regulations.
- Reduced incidents of theft and vandalism by conducting regular patrols and maintaining a visible security presence.
- Advised security team and conducted investigations of significant threats and loss or misappropriation of assets.
- Streamlined communication between security staff and other departments by establishing clear lines of responsibility and reporting structures.
- Coordinated with event organizers to establish appropriate security measures for large-scale gatherings or functions.
- Contributed to a positive workplace environment by maintaining professionalism and demonstrating strong leadership skills in all interactions with staff and clients.
- Collaborated with local law enforcement agencies for improved coordination during emergency situations.
- Enhanced security measures by implementing thorough risk assessments and proactive surveillance strategies.
Education
High School Diploma -
Dekalb Co High School
Smithville, TN04-2003
Skills
- Team building
- Goal setting
- Quality management
- Verbal and written communication
- Labor cost controls
- Team training and development
- Recruitment
- Training and development
- Motivation
- Organizational development
- Effective leader
- Staff management
- Customer relations
- Customer relationship management
- Inventory control
- Employee development
- Relationship building
- Budget coordination
- Deadline oriented
Timeline
General Manager
Mapco Express
12.2021 - Current
Field Supervisor
Dynamic Security Inc
03.2021 - 12.2021
Commissioned Deputy
Smith County Sheriff's Office
12.2020 - 03.2021
Site Supervisor
G4S Secure Solutions USA
04.2019 - 06.2020
High School Diploma -
Dekalb Co High School