Stephanie Carvajal
Phoenix,AZ
Overview
2027
2027
years of professional experience
Work History
Bilingual CSR
Gg&d Motor Vehicle Services
2023 - Current
- Assisted customers in navigating motor vehicle services and resolving inquiries effectively.
- Provided bilingual support to enhance communication between clients and service representatives.
- Processed vehicle registration applications, ensuring accurate documentation and compliance with regulations.
- Maintained up-to-date knowledge of state motor vehicle laws and policies for customer advisement.
- Gathered feedback from customers to identify areas for improvement in service offerings and processes.
- Resolved complex customer issues independently, demonstrating problem-solving skills and adaptability.
Clerical Assist.
Cordova Elementary School
08.2021 - 2023
- Independently supervised classes of 25-33 students during mealtime, playground, duty and dismissal time
- Handled acceptance of new packets, including open enrollment
- Welcomed customers when working the front desk as the first point of contact
- Answer a high volume of calls during the day
- Assisted parents or students with any question or any consents
- Interacting with different grades K to 8th
- Provided parent facing service in both the Spanish & English languages
- Help translate parents English to Spanish
Bilingual Customer Service Representative
Tap Royal International
06.2015 - 02.2021
- Provided customer facing service in both the Spanish & English languages
- Welcomed customers when working the front desk as the first point of contact
- Assisted customers with purchase of their tickets to their requested destination while using company software
- Handled acceptance of payments for services rendered both cash & card payments
- Maintained a balanced audited cash till
- First point of contact for customer grievances and resolution
- Cross-sold additional services when applicable
- Answered customer calls on a daily basis & provided exceptional customer experience while doing so
Education
High School Diploma - undefined
Alhambra High School
01.2012
Skills
- Fast learner
- Stellar in customer relations
- Proficient in Microsoft Word, Excel, Outlook, and Mac
- Able to maneuver a multi-phone line
- Resourceful
- Multitasking and organization
- Active listening
- Adaptability and flexibility
- Verbal and written communication
- Problem-solving
Timeline
Clerical Assist.
Cordova Elementary School
08.2021 - 2023
Bilingual Customer Service Representative
Tap Royal International
06.2015 - 02.2021
High School Diploma - undefined
Alhambra High School
Bilingual CSR
Gg&d Motor Vehicle Services
2023 - Current