STEPHANIE CHAVEZ
Summary
Dedicated medical office receptionist skilled in patient scheduling, HIPAA compliance, and efficient office operations. Committed to enhancing patient experiences through effective communication and attention to detail.
Overview
10
10
years of professional experience
Work History
Medical Office Receptionist
Dignity Health
Folsom, California
07.2025 - Current
- Greeted patients warmly, facilitating smooth navigation to appropriate services.
- Managed appointment scheduling and coordinated patient flow efficiently.
- Verified patient insurance information and processed necessary documentation.
- Responded to patient inquiries, ensuring clear communication of healthcare services available.
- Maintained confidentiality of patient records in compliance with HIPAA regulations.
- Collaborated with medical staff to ensure seamless communication and operations.
- Organized office supplies and maintained a clean, welcoming reception area.
- Answered phone calls to provide assistance, information, and medical personnel access.
- Scheduled patient appointments, collected co-pays and verified insurance coverage.
- Provided information to patients regarding appointment scheduling, office hours, billing, and insurance policies.
- Answered multi-line phone system; directed calls accordingly to appropriate personnel or department.
- Scheduled and confirmed patient appointments for diagnostic, surgical, and consultation services.
- Greeted patients and visitors in person or on the telephone, answering or referring inquiries.
- Maintained professional relationships with colleagues, physicians, and vendors to support collaborative healthcare delivery.
- Scheduled appointments by telephone or in person.
WALMART STOCKER
Walmart
Elk Grove, California
12.2020 - 09.2023
- Stocked shelves with products to maintain store organization and accessibility.
- Assisted customers in locating items and answering product inquiries.
- Monitored inventory levels to ensure product availability for customers.
- Collaborated with team members to restock and face products regularly.
- Reported damaged items to management for prompt resolution and replacement.
- Stocked shelves with newly arrived products.
- Maintained neat, safe and orderly workspace to prevent accidents and injuries.
- Maintained a neat, clean and orderly warehouse environment at all times.
- Maintained accurate inventory records through manual systems and and or computerized databases.
- Packed boxes for shipment using appropriate packing materials.
Sales Associate
TJ MAXX
Elk Grove, California
04.2019 - 07.2020
- Assisted customers with product selection and inquiries.
- Maintained organized merchandise displays on the sales floor.
- Collaborated with team members to ensure smooth store operations.
- Handled inventory management and restocking tasks efficiently.
- Provided exceptional customer service to enhance shopping experience.
- Helped customers find specific products, answered questions, and offered product advice.
- Greeted customers and provided exceptional customer service.
- Handled customer complaints in a professional manner.
- Performed floor moves, merchandising, display maintenance and housekeeping to keep sales areas well-stocked, organized and current.
Receptionist
BAIL BONDS
Elk Grove, California
08.2016 - 12.2018
- Managed incoming calls and routed inquiries to correct staff members.
- Processed client documentation and ensured compliance with legal protocols.
- Maintained organized filing systems for case files and client information.
- Assisted in collecting payments and managing financial transactions.
- Provided detailed information about bail processes to clients and their families.
- Ensured a welcoming environment through effective communication and support.
- Greeted visitors and provided them with assistance.
- Maintained a neat reception area by organizing materials and tidying up furniture.
Education
High School Diploma -
FRANKLIN HIGH SCHOOL
ELK GROVE05-2020
Associate of Science - MEDICAL FIELD
Sacramento City College
Sacramento, CA06-2026
Skills
- Patient scheduling
- Medical terminology
- HIPAA compliance
- Office administration
- Customer service
- Team collaboration
Timeline
Medical Office Receptionist
Dignity Health
07.2025 - Current
WALMART STOCKER
Walmart
12.2020 - 09.2023
Sales Associate
TJ MAXX
04.2019 - 07.2020
Receptionist
BAIL BONDS
08.2016 - 12.2018
High School Diploma -
FRANKLIN HIGH SCHOOL
Associate of Science - MEDICAL FIELD
Sacramento City College