Client relationship and real estate operations professional with 15+ years of experience coordinating complex transactions, maintaining accurate records, analyzing market conditions, and guiding clients through time-sensitive processes. Skilled in Salesforce, cross-functional communication, documentation, and process coordination across new-home sales and multifamily leasing.
Work History
Sales Consultant
5 Years 10 Months
Toll Brothers | 2021.01 - 2026.11
Managed prospect and buyer information in Salesforce throughout the new-home purchase process, maintaining accurate pipeline records to support timely follow-up and reliable sales reporting.
Coordinated with buyers, outside lenders, and Toll Brothers Mortgage during loan applications and approvals, tracking outstanding requirements to support smooth transactions and on-time closings.
Monitored model-home presentation and community readiness, identifying and addressing customer-facing issues to maintain a consistent luxury brand experience.
Updated property descriptions, MLS submissions, and website information to keep marketing materials accurate and support informed buyer decisions.
Organized broker events and property presentations to strengthen agent relationships, generate prospective-buyer interest, and support community traffic.
Sales Consultant (Lease-Up)
1 Year 6 Months
Greystar Real Estate Partners LLC | 2019.07 - 2021.01
Supported lease-up of a 527-unit Class A residential community by conducting tailored property tours, addressing prospective-resident questions, and guiding applicants through leasing decisions.
Applied local market knowledge and promotional strategies during lease-up, contributing to a 35% increase in occupancy.
Collected applicant documentation and coordinated background, credit, and income verification to support consistent qualification decisions and compliant leasing practices.
Sales Associate
1 Year 1 Month
Alliance Residential Company | 2018.06 - 2019.07
Conducted personalized tours of a luxury high-rise community in a competitive downtown Los Angeles market, matching property features to prospective residents’ priorities.
Addressed resident concerns and coordinated resolution efforts to support service quality and tenant relationships.
Prepared renewal communications and negotiated lease terms to support the community’s 95% occupancy target.
Sales Manager (Lease-Up)
2 Years
Greystar Real Estate Partners | 2016.06 - 2018.06
Led leasing activities for a new 700-apartment luxury community in downtown Los Angeles, coordinating prospect engagement and lease execution in a competitive market.
Trained and supervised four leasing agents on follow-up practices, sales processes and documentation accuracy
Researched market trends and competitor conditions, recommending rental strategies designed to improve leasing performance and revenue.
Oversaw resident relationships and service coordination, identifying opportunities to improve responsiveness and satisfaction.
Managed application decisions, deposits, rent collection, and lease preparation to support orderly and compliant leasing operations.
Skills
Client Relationship Management • Salesforce CRM • Transaction Coordination • Cross-Functional Collaboration • Market Research • Compliance Documentation • Event Coordination • Microsoft Office Suite