Stephanie Clouse
Lillington,NC
Summary
Dynamic customer service professional with extensive experience at Lowe’s Home Improvement, excelling in problem resolution and team collaboration. Proven track record in enhancing customer satisfaction through effective complaint resolution and product knowledge.
I have a solid work history with customer service, bank teller services and sales support.
Overview
1
1
Certification
Work History
Customer Service Associate
Lowe’s Home Improvement
- Assisted customers with product selection and inquiries to enhance shopping experience.
- Processed transactions accurately using point-of-sale systems to ensure customer satisfaction.
- Maintained clean and organized store environment to promote safety and accessibility.
- Collaborated with team members to streamline inventory management and restocking procedures.
- Resolved customer complaints effectively, ensuring timely follow-up and resolution.
- Educated customers on product features, benefits, and proper usage for informed purchasing decisions.
- Trained new associates on store policies, procedures, and customer service best practices.
- Monitored stock levels and communicated needs to management for optimal product availability.
- Handled customer complaints professionally, resulting in satisfactory outcomes and positive feedback.
- Answered customer telephone calls promptly to avoid on-hold wait times.
Cashier
Lowe’s Home Improvement
Customer Service Rep
Universal Solutions
Loan Operations
Newton Trust Company
Education
Secondary Education
Sussex County Community College
Newton, NJSkills
Customer service
Customer support
Problem resolution
Team collaboration
Customer complaint resolution
Product knowledge
Refunds and exchanges
Sales closing
Inventory control
Certification
I was an active member in my community and obtained my BLS certification for volunteer emergency medical services.
Timeline
Customer Service Associate
Lowe’s Home Improvement
Cashier
Lowe’s Home Improvement
Customer Service Rep
Universal Solutions
Loan Operations
Newton Trust Company
Secondary Education
Sussex County Community College