Stephanie Cole Schardt
Tekoa,WA
Summary
Dedicated customer service professional with history of meeting company goals utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best comply with position needs. Self motivated and accountable. Fast learner eager to exceed expectations and dedicate my time and efforts to making positive impacts.
Overview
10
10
years of professional experience
2
2
Certifications
Work History
Delivery Driver
Self - Spark IC
06.2022 - Current
- Delivered packages to customer doorsteps and business offices.
- Completed rush deliveries on tight timetables to satisfy customer needs.
- Communicated customer complaints, requests and feedback to company management for swift resolution.
- Contacted customers prior to delivery to confirm and coordinate delivery times.
- Loaded truck and properly secured items to prevent damage for deliveries.
Trust and Safety Agent/Customer Service Agent
A Place For Rover
Spokane , WA
07.2021 - 06.2022
- Assist in emergency and sensitive situations
- Demonstrated high attention to detail, organization and management of multiple tasks and projects simultaneously.
- Evaluated customer information to explore issues, develop potential solutions and maintain high-quality service.
- Sought out training opportunities to enhance customer relationship management abilities and further boost satisfaction scores.
- Facilitated communications through management of inbound and outbound customer calls.
Associate National Service Representative
Amica Mutual Insurance Company, Linc
Spokane Valley, WA
05.2019 - 03.2021
- Maintained productivity and quality standards at all times.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Surpassed performance goals by approaching interactions with resourcefulness, organization and customer-centric solutions.
- Maintained accurate and current customer account data with manual forms processing and digital information updates.
Claims Resolution / Authorizations Specialist
Fidelity Home Warranty
Concord, CA
11.2018 - 04.2019
- Investigated issues to determine appropriate coverage and liability for warranty claims.
- Explained policy coverage, liability and denials to policyholders, lawyers and other involved parties.
- Utilized appropriate cost containment techniques to reduce overall claim costs.
- Conducted day-to-day administrative tasks to maintain information files and process paperwork.
- Assisted homeowners by coordinating vendor services, emergency repair, and contractors.
Manager
Public Storage
Walnut Creek, CA
01.2018 - 11.2018
- Accomplished multiple tasks within established timeframes.
- Onboarded new employees with training and new hire documentation.
- Cross-trained existing employees to maximize team agility and performance.
- Maximized productivity by keeping detailed records of daily progress and identifying and rectifying areas for improvement.
- Adjusted job assignments and schedules to keep pace with dynamic business needs, factoring in processes, employee knowledge and customer demands.
Cashier/Customer Service
Target
Tacoma, WA
10.2017 - 02.2018
Sales Floor Associate
Burlington
Lakewood, WA
10.2017 - 05.2018
Sales / Personal Assistant
Hand Made Wood Works
Tacoma, WA
01.2014 - 01.2017
Education
High School Diploma -
Spokane Community College
Spokane, WAHigh School Basics -
Challenger High School
Spanaway, WASkills
- Call Documentation
- Data Entry and Maintenance
- Courteous with Strong Service Mindset
- Customer Data Confidentiality
- Calm and Professional Under Pressure
- POS Systems and Ordering Platforms
- Cash Register Operations
- Issue and Complaint Resolution
- Online Chat
- Excellent Attention to Detail
- Call Controlling
- Clerical Support
- Computer Proficiency
- Google Drive
- Online Systems
- Inbound and Outbound Calling
- Document and Records Management
- Accurate Recordkeeping
- Administrative and Office Support
- Proficiency in Microsoft Office and G Suite
- Oracle EnterpriseOne
Additional Information
- Authorized to work in the US for any employer
- Licenses: WA Stare Driver's license - No restrictions
- Property and Casualty License July 2019 to Present Obtained Property and Casualty License in all U.S. States and territories as well as Canada.
Certification
- Casualty and Property Insurance Training and licenses - 2019 to current
Timeline
Delivery Driver
Self - Spark IC
06.2022 - Current
Trust and Safety Agent/Customer Service Agent
A Place For Rover
07.2021 - 06.2022
Associate National Service Representative
Amica Mutual Insurance Company, Linc
05.2019 - 03.2021
Claims Resolution / Authorizations Specialist
Fidelity Home Warranty
11.2018 - 04.2019
Manager
Public Storage
01.2018 - 11.2018
Cashier/Customer Service
Target
10.2017 - 02.2018
Sales Floor Associate
Burlington
10.2017 - 05.2018
Sales / Personal Assistant
Hand Made Wood Works
01.2014 - 01.2017
High School Diploma -
Spokane Community College
High School Basics -
Challenger High School