Stephanie Colon
The Bronx,NY
Summary
Accomplished Supervisor successful at motivating and building positive team dynamics to accomplish company goals. Drives high producing teams where employees are empowered to contribute to the success of the company. Knowledgeable in scheduling, problem solving and computer systems.
Overview
28
28
years of professional experience
1
1
Certification
Work History
Security Incident Command Center Managment
Securitas Security
New York, NY
01.2024 - Current
- Worked flexible hours across night, weekend, and holiday shifts.
- Coordinated communication between departments to streamline information flow and enhance situational awareness.
- Performed routine audits of security systems and procedures to identify areas requiring improvements or updates.
- Monitored multiple security systems simultaneously, ensuring optimal performance and rapid response times.
- Managed a team of security personnel, providing regular training for improved performance and professional growth.
Security Supervisor
Mulligan Security
New York, NY
01.2003 - 01.2024
- Oversaw team of security officers and managed scheduling and performance evaluations.
- Streamlined HR efficiencies, coordinated new hire orientations and provided onboarding and training for new employees.
- Created successful work schedules for each team member to maintain deadlines and fully staff shifts.
- Checked identification of persons entering and exiting facility to eliminate unauthorized visitors.
- Verified and submitted timekeeping information for accurate and efficient payroll processing.
Assistant Manager
Citarella
New York, NY
02.2000 - 10.2002
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Assisted customers with returns, refunds and resolving transaction issues.
Supervisor
Pretzel Time
New York, NY
03.1998 - 02.2000
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Handled customer complaints, resolved issues, and adjusted policies to meet changing needs.
- Helped customers complete purchases, locate items, and join reward programs.
- Performed store opening, closing, and shift-change actions and kept accurate shift-change logs.
- Evaluated presentation of checkout lanes and kept team members on top of cleaning tasks when necessary.
Education
High School Diploma -
Richard R Green High School
New York, NYUrban Dynamics Career And Employment Services
New York, NYSkills
- Excellent communication and interpersonal skills
- Leadership
- Report Analysis
- Administrative Duties
- Emergency Management
- Information Protection
- Workflow Planning
- Scheduling
- Time Management
- Relationship building and management
- Problem resolution
- Decision-making
Certification
F-01 - Fireguard Certificate Of Fitness
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Security Incident Command Center Managment
Securitas Security
01.2024 - Current
Security Supervisor
Mulligan Security
01.2003 - 01.2024
Assistant Manager
Citarella
02.2000 - 10.2002
Supervisor
Pretzel Time
03.1998 - 02.2000
Urban Dynamics Career And Employment Services
High School Diploma -
Richard R Green High School