Stephanie Coppola
Poughkeepsie,New York
Summary
Compassionate and goal-driven Sales Associate with experience supporting seniors and families through the senior living decision process. Skilled in relationship-based selling, lead management, community tours, and delivering exceptional customer service in a fast-paced environment.
Overview
13
13
years of professional experience
Work History
Sales Associate
The Fountains at Millbrook
01.2023 - Current
- Guide prospective residents and families through the discovery process, providing tours and personalized consultations.
- Use CRM software (e.g., Salesforce) to track leads, updates, and conversions
- ESign platform - Senior Sign for admissions paperwork
- Achieve/exceed monthly occupancy and move-in goals through relationship-focused selling.
- Serve as a primary point of contact for families, addressing questions with empathy and professionalism.
- Collaborate with our community departments to ensure smooth move-ins and positive resident transitions.
- Represent the community at networking events.
- Work closely with Executive director, Sales Director and department heads to maintain inventory accuracy, deadlines, and organization.
Human Resources Intern
The Arc Greater Hudson Valley
08.2022 - 12.2022
- Collaborated with the human resources department
- Assisted with recruitment, interviews, and new hire paperwork
- Evaluated qualified applicant resumes
- Listened carefully and attentively during interviews (5-8 interviews per day)
- Created and revised job descriptions on social platforms
- Observed training orientation and modeled expectation policies
- Organized schedules for onboarding new hires
- Anticipate/ solved problems regarding on boarding and employee conflicts
- Created tracker logs intended for management purpose for each month
Case Manager Intern
Community Housing Innovations
06.2022 - 08.2022
- Advise, consult, and guide others while demonstrating empathy and sensitivity
- Develop client Independent Living Plans (ILP)
- Recognize financial opportunities for clients
- Establish policy and/or procedures
- Evaluate inspections to assess families ADL needs
Teacher’s Aide
Anderson Center for Autism
07.2021 - 07.2022
- Present to a small class and assist in educational curriculum/ materials
- Help students with special needs improve their quality of life in/ out of the classroom
Lead Server
The Community at Brookmeade; Arbor Ridge
02.2013 - 12.2022
- Managed dining operations and single point of contact (POC)
- Supervised and trained all work staff, scheduling shifts, group leader for all servers
Event Server
The Culinary Institute of America
09.2016 - 09.2017
- Collaborate with a team of servers for catered events involving up to 500 guests
- Bartend for special events
Education
Bachelor - Psychology
Marist College
Poughkeepsie, NY12.2022
Associates - Liberal Arts and Sciences/ Humanities & Social Sciences
Dutchess Community College
Poughkeepsie, NY12.2015
Skills
- Customer service
- Teamwork and collaboration
- Time management
- Problem-solving skills
- Listening skills
- Reliable and punctual
- Relationship building
Timeline
Sales Associate
The Fountains at Millbrook
01.2023 - Current
Human Resources Intern
The Arc Greater Hudson Valley
08.2022 - 12.2022
Case Manager Intern
Community Housing Innovations
06.2022 - 08.2022
Teacher’s Aide
Anderson Center for Autism
07.2021 - 07.2022
Event Server
The Culinary Institute of America
09.2016 - 09.2017
Lead Server
The Community at Brookmeade; Arbor Ridge
02.2013 - 12.2022
Associates - Liberal Arts and Sciences/ Humanities & Social Sciences
Dutchess Community College
Bachelor - Psychology
Marist College
Relevant Coursework
- Industrial and Organizational Psychology
- Sociology
- Theory of Personality
- Social Psychology