Stephanie Cruz
The Bronx,NY
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
7
7
years of professional experience
Work History
Customer Sales Representative
State Farm
06.2021 - Current
- Resolved concerns with products or services to help with retention and drive sales.
- Assisted call-in customers with questions and orders.
- Maintained customer accounts and relationships.
- Maintained and managed customer files and databases.
- Responded to customer calls and emails to answer questions about products and services.
- Monitored service after sale and implemented quick and effective problem resolutions.
- Recorded accurate and efficient records in customer database.
- Attended monthly sales meetings and quarterly sales trainings.
- Selected correct products based on customer needs, product specifications and applicable regulations.
- Kept detailed records of daily activities through online customer database.
Hostess
Spanish Diner
06.2019 - 09.2021
- Assisted managers with quickly resolving service- and food-related issues.
- Maintained highly loyal clientele by delivering unparalleled service at every stage of the restaurant dining experience.
- Routinely supported other areas of the restaurant by answering telephones and completing financial transactions for other staff members.
- Assisted FOH and BOH staff with preparing for events to coordinate smooth execution to maximize guest satisfaction.
- Supported the needs of 12-person wait staff who attended to the specific needs of countless customers daily for the Spanish Diner with social relevancy and intentionality
Administrative Assistant
Fieldston Automotive
01.2017 - 12.2019
- Created and maintained databases to track and record customer data.
- Negotiated contracts with vendors and suppliers for office supplies, equipment, and services.
- Managed filing system, entered data, and completed other clerical tasks.
- Created and reviewed work orders detailing required repairs per shop and manufacturer guidelines.
Education
Bachelor of Science - Sociology
SUNY At Binghamton
Binghamton, NY05.2022
Associate of Science - Liberal Arts And Sciences
SUNY College of Technology At Delhi
Delhi, NY05.2019
Skills
- Complaint Resolution
- Inbound Call Management
- Customer Engagement
- Team collaboration
- Computer literacy
- Data entry proficiency
- Organizational skills
- Relationship building
- Account Servicing
- Goal-oriented mindset
- Sales techniques
Timeline
Customer Sales Representative
State Farm
06.2021 - Current
Hostess
Spanish Diner
06.2019 - 09.2021
Administrative Assistant
Fieldston Automotive
01.2017 - 12.2019
Bachelor of Science - Sociology
SUNY At Binghamton
Associate of Science - Liberal Arts And Sciences
SUNY College of Technology At Delhi
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