Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
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Stephanie Cruz

san juan capistrano,CA

Summary

Dynamic and dedicated professional with extensive experience in customer service at Plant Depot and Target Starbucks. Proven ability to enhance customer relations through effective communication and problem-solving. Skilled in cash handling and staff training, consistently fostering a positive team environment while maintaining high standards of service and cleanliness.

State-certified Nursing Assistant bringing senior-level experience in healthcare settings. Observant and reliable with good bedside manner and excellent time-management skills to address patient requirements in high-volume care facilities. Proficient in mobility and personal hygiene support.

Overview

5
5
years of professional experience
1
1
Certification

Work History

Cashier

Plant Depot
05.2023 - Current
  • Greeted customers entering store and responded promptly to customer needs.
  • Welcomed customers and helped determine their needs.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Assisted customers with returns, refunds and resolving transaction issues.
  • Mentored new employees on cashier duties and best practices, improving overall staff performance.
  • Contributed to clean and safe shopping environment, performed regular sanitation of checkout area.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Resolved customer complaints professionally, leading to improved customer relations and loyalty.

Barista

Target Starbucks
05.2020 - 05.2023
  • Maintained a clean and organized workspace for optimal productivity and safety.
  • Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
  • Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
  • Contributed to a positive team environment through effective communication and collaboration with colleagues.
  • Managed time effectively to balance both front-of-house tasks and back-of-house responsibilities during busy periods.
  • Controlled line and crowd with quick, efficient service.
  • Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots, and other equipment.
  • Listened carefully to customer requests and created personalized, delicious beverages, which improved sales.
  • Made and served brand-specific café beverages with focus on speed, quality and consistency.
  • Trained new employees, sharing knowledge and expertise of coffees, teas, and merchandise.
  • Trained new team members with positive reinforcement and respectful, encouraging coaching.
  • Showcased versatility by assisting in other areas of the café as needed, including food preparation or table service when required.
  • Enhanced customer experience by crafting customized beverage orders to meet individual preferences.
  • Adapted quickly to high-volume periods by efficiently managing tasks and delegating responsibilities among team members.
  • Conducted regular quality control checks to uphold highest standards of food and beverage service.
  • Managed inventory levels to ensure all necessary supplies were always available, preventing any service delays.

Education

San Juan Hills High School
San Juan Capistrano, CA

Associate of Science - Health Sciences

Saddleback College
Mission Viejo, CA
12-2025

Certificate of Completion - Certified Nursing Assistant

Saddleback College
Mission Viejo, CA
06-2025

Skills

  • Customer service
  • Customer assistance
  • Work ethic and integrity
  • Patience and empathy
  • Time management skills
  • Cleaning and sanitizing
  • Team collaboration
  • Customer service excellence
  • Reliability and punctuality
  • Customer relations
  • Written and verbal communication
  • Professionalism and courtesy
  • Staff training
  • Guest inquiries
  • ID verification
  • Decision making aptitude
  • Honest and dependable
  • Dependability and reliability
  • Complex Problem-solving

Certification

  • BLS - Basic Life Support
  • CNA - Certified Nursing Assistant

Languages

Spanish
Native or Bilingual
English
Native or Bilingual

Timeline

Cashier

Plant Depot
05.2023 - Current

Barista

Target Starbucks
05.2020 - 05.2023

San Juan Hills High School

Associate of Science - Health Sciences

Saddleback College

Certificate of Completion - Certified Nursing Assistant

Saddleback College

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Stephanie Cruz