Stephanie Curtis

• Manage patient check-in and appointment scheduling using electronic health record systems.
• Provide exceptional customer service, addressing patient inquiries and resolving issues efficiently.
• Schedule appointments, coordinate provider calendars, and accommodate urgent visit requests
• Coordinate communication between medical staff and patients to ensure seamless workflow.
• Maintain accurate patient records and documentation in compliance with HIPAA regulations.
• Streamline check-in processes, reducing wait times for patients during peak hours.
• Deliver outstanding first impressions by warmly greeting visitors upon arrival.
• Support administrative tasks such as filing, data entry, and document preparation for more efficient office workflow.
• Resolve customer issues quickly and notified supervisor immediately when problems escalate'
• Maintain confidentiality of sensitive data to protect patients and health information.
• Collect Cash, Check & Credit Card payments, processed transactions for Bank Deposits and updated relevant records.
• Handle assignments independently with good judgement and critical thinking skills.
• Operate multi-line telephone system to answer and direct high volume of calls.
• Collect and distribute messages to team members and managers to support open communication and high customer service.
• Routed incoming mail and messages to relevant personnel.
• Monitor and screen visitors to verify accessibility to the correct staff.
• Assist internal staff with clerical and administrative needs to maximize efficiency and team productivity.

• Processed incoming documents for compliance with company policies and regulations.
• Managed physical and electronic records, ensuring accurate indexing, retrieval, and retention.
• Coordinated document requests across departments, supporting timely access to critical information.
• Trained new staff on processes for Electric & Fiber Internet installations and process support services for utility jobs.
• Reviewed files for completeness, accuracy, and proper authorization before archiving or release.
• Copied & scanned physical documents essential to utility jobs.
• Assisted with typing, data entry, and answering incoming calls as required.
• Enhanced customer service by providing prompt and accurate records retrieval upon request.
• Contacted members & scheduled appointments for Fiber Internet Installations.
• Generated reports from database systems to track records.
• Followed established policies and procedures to maintain compliance with regulations.
• Processed high-volume data entry for account updates, correspondence, and service records.
• Trained new staff on proper record-keeping procedures, fostering a consistent approach across the organization.

• Managed patient check-in and check-out processes, ensuring smooth workflow and excellent customer service.
• Coordinated appointment scheduling for physicians and specialists.
• Maintained accurate medical records and patient information using electronic health record systems.
• Responded to patient inquiries and concerns, providing timely resolution and support.
• Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
• Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
• Completed data entry and filing to keep records updated for easy retrieval.
• Handled sensitive customer information with confidentiality, adhering to company privacy guidelines.
• Assisted with administrative tasks such as filing, data entry, and document preparation, supporting overall office productivity.
• Sorted, received, and distributed mail correspondence between departments and personnel.
• Completed all tasks in compliance with company policies and procedures.
• Handled assignments independently with good judgement and critical thinking skills.
• Operated multi-line telephone system to answer and direct high volume of calls.

Coordinate State of Michigan's Jobs, Education And Training program for clients referred to Michigan Works! by the Department of Human Services.

Classroom Instructor - Curriculum included job search, interview skills, resume and cover letter writing, budgeting and basic life skills.

Interpreted program requirements and ensured compliance with funding guidelines.

Facilitate weekly customer orientation.

Assess client service needs.

Collect, verify and maintain paperwork for state assistance program.

Attend weekly meetings with the Department of Human Services and clients.

Maintain customer files

Data Entry

Process Payments & Support Services