Stephanie Delgado
Garden Grove,CA
Summary
Dedicated BDC Representative with strong customer service skills and a focus on training new representatives. Proven ability to resolve inquiries efficiently while maintaining accurate records. Dedicated BDC Representative recognized for exceptional customer service, efficient appointment scheduling, and effective team collaboration. Proven ability to train new representatives and resolve customer concerns promptly, ensuring high satisfaction levels.
Overview
2
2
years of professional experience
Work History
BDC Representative
Toyota Place
Garden Grove, California
02.2025 - Current
- Scheduled appointments for sales and service departments efficiently.
- Maintained accurate customer records in the dealership management system.
- Trained new representatives on best practices for customer engagement techniques.
- Collaborated with sales team to ensure seamless customer follow-up processes.
- Assisted customers with inquiries, product selection, ordering, and scheduling appointments.
- Resolved customer concerns promptly, ensuring satisfaction with service interactions.
College Tutor
Garden Grove Unified School District
Garden Grove, California
08.2024 - Current
- Explained complex concepts in simpler terms that were easier for the student to understand.
- Encouraged critical thinking skills amongst the students by incorporating problem solving into tutoring sessions.
- Motivated struggling learners by providing positive reinforcement when they achieved success.
- Helped students develop time management skills that enabled them to balance their academic workloads.
- Organized group tutoring sessions for multiple students at once.
- Encouraged cooperative learning amongst peers which allowed them to work together on challenging problems.
- Engaged students during lectures by asking relevant questions related to the topic being discussed.
- Communicated effectively with students and parents regarding academic goals.
Education
Bachelor of Science - Accounting
California State University Dominguez Hills
Carson03-2026
Skills
- CRM software
- Data analysis
- Microsoft Excel
- Customer service
- Time management
- Team collaboration
- Adaptability and flexibility
- Critical thinking
- Multitasking capacity
Languages
Spanish
Professional
Timeline
BDC Representative
Toyota Place
02.2025 - Current
College Tutor
Garden Grove Unified School District
08.2024 - Current
Bachelor of Science - Accounting
California State University Dominguez Hills