Savannah Dumas
Edmonds,WA
Summary
Proven leader and sales expert, adept at fostering customer relationships and enhancing service quality at T-Mobile. Skilled in multitasking and problem-solving, I consistently exceed sales targets through strategic planning and exceptional customer service. Demonstrates a strong work ethic and adaptability, driving results and team success.
Overview
3
3
years of professional experience
Work History
Server
Cabernets and IPAs
03.2024 - 09.2024
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Cultivated warm relationships with regular customers.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
- Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
- Bussed and reset tables to keep dining room and work areas clean.
Retail Sales Associate
T-Mobile
06.2023 - 04.2024
- Greeted customers and helped with product questions, selections, and purchases.
- Maintained a clean and organized store environment, enhancing the overall shopping experience for customers.
- Helped customers complete purchases, locate items, and join reward programs.
- Handled returns and exchanges professionally, resolving customer issues while adhering to company policies.
- Boosted customer satisfaction by providing exceptional service and addressing concerns promptly.
- Collaborated with team members to meet and exceed monthly sales targets consistently.
- Promoted special offers and events by engaging with customers on the sales floor, driving awareness of promotions and boosting sales conversion rates.
- Increased sales revenue through effective product recommendations tailored to individual customers.
Team Lead
Tractor Supply Company
10.2022 - 06.2023
- Trained new team members by relaying information on company procedures and safety requirements.
- Promoted a positive work environment by fostering teamwork, open communication, and employee recognition initiatives.
- Served as a role model for the team by demonstrating commitment to excellence, professionalism, and adherence to company values at all times.
- Coached team members in techniques necessary to complete job tasks.
- Worked different stations to provide optimal coverage and meet production goals.
Sales Representative
T-Mobile
05.2021 - 01.2022
- Enhanced client satisfaction by addressing concerns promptly and providing exceptional service.
- Generated additional sales opportunities with upselling and cross-selling techniques.
- Expanded customer base through cold calling, networking, and relationship building.
- Increased sales revenue by identifying and targeting high-potential accounts.
- Maintained up-to-date knowledge of industry trends for informed decision-making during client interactions.
- Consistently met or exceeded quotas by implementing strategic sales plans and effective time management.
Education
High School Diploma -
Crossroads High School
Granite Falls, WA06.2016
Skills
- Strong Work Ethic
- Exceptional customer service
- Cash Handling
- Guest Engagement
- Service prioritization
- Sales expertise
- Quality Control
- Reliable and Responsible
- Warm and Friendly
- Adaptable and Flexible
- Multitasking Abilities
- Problem-Solving
Timeline
Server
Cabernets and IPAs
03.2024 - 09.2024
Retail Sales Associate
T-Mobile
06.2023 - 04.2024
Team Lead
Tractor Supply Company
10.2022 - 06.2023
Sales Representative
T-Mobile
05.2021 - 01.2022
High School Diploma -
Crossroads High School
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