Stephanie Duran
Phoenix
Summary
Detail-oriented and skilled in medical procedures, patient care, and administrative tasks. Expert in taking vital signs, preparing patients for examinations, and assisting with medical procedures. Proficient in scheduling appointments, and using electronic health records (EHR) systems. Known for solid work ethic, ensuring tasks are completed quickly and with minimal errors, contributing to organized and efficient healthcare environment.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Certified Medical Assistant
Banner Health Obesity Medicine
06.2025 - Current
- Called and faxed pharmacies to submit prescriptions and refills.
- Collected and documented patient medical information such as blood pressure and weight.
- Taught patients about medications, procedures, and care plan instructions.
- Educated patients by providing diet information and clarifying physicians' orders, answering questions thoroughly.
- Performed medical records management, including filing, organizing and scanning documents.
- Liaised with patients and addressed inquiries, appointment requests and billing questions.
- Expedited insurance claims processing by verifying coverage details and submitting accurate documentation in a timely manner.
- Managed high call volume to determine urgency of symptoms and scheduled appointments accordingly.
- Conducted patient triage by assessing symptoms, prioritizing care based on acuity, and documenting chief complaints for provider review.
Certificate Medical Assistant
Dignity Health
07.2024 - 11.2024
- Assisted with wound care and suture removal, ensuring optimal patient care recovery.
- Monitored post-operative conditions to reduce recovery time through effective care.
- Prepared exam rooms by sanitizing equipment and stocking essential supplies.
- Coordinated necessary documentation, including consent forms, for surgical procedures.
- Facilitated communication between families and surgical teams to enhance patient experience.
- Obtains insurance authorizations for appropriate procedures.
- Chaperoned during post-operative visits for all patients.
- Assisted physicians during in-office procedures.
- Triage patient calls, checking medical assistant voicemails; Document, and direct patient messages to the correct provider support staff, and returning patient calls as needed.
- Complete patient referrals, imaging orders, laboratory orders, and other diagnostic tests as needed. Complete required authorizations and paperwork as required. Follow up on authorization outcomes and update the provider, support staff, and patient of outcomes.
Certified Medical Assistant
Banner University Internal Medicine
02.2023 - 11.2023
- Documented vital signs for patients, ensuring accurate health assessments.
- Verified patient information and recorded medical histories through effective communication.
- Chaperoned patients during exams and procedures to enhance comfort and safety.
- Tracked quality control metrics to uphold healthcare standards consistently.
- Prepared and administered immunizations.
- Assisted with routine checks and processed specimens for diagnostic testing efficiently.
- Completed EKGs and other diagnostic tests based on patient presentations in office.
Medical Assistant
Barrow Brain And Spine
08.2021 - 07.2022
- Obtained detailed client medical history, including medications, symptoms, and allergies.
- Educated patients on medications, procedures, and care plan instructions.
- Performed clerical tasks such as data entry, word processing, and filing efficiently.
- Conducted phone triage to evaluate patient needs and prioritize care effectively.
- Roomed and discharged patients from outpatient facility after having a procedure completed.
- Prepared surgical trays for in-office procedures, ensuring operational readiness.
Medical Assistant
Barrow Brain And Spine
02.2018 - 06.2020
- Sanitized, restocked, and organized exam rooms and medical equipment to ensure efficiency.
- Collected and documented patient medical information, including blood pressure and weight readings.
- Scheduled appointments, registered patients, and distributed prescribed sample medications.
- Coordinated charts and completed insurance forms to improve office workflow.
- Assisted during in-office procedures, including joint and trigger point injections.
- Maintained organized medical supplies to support seamless operational flow.
- Facilitated patient readiness for examinations by managing pre-exam protocols.
Medical Assistant
Arizona Pain Specialists PLLC
01.2013 - 02.2018
- Assisted with routine checks and diagnostic testing by collecting and processing specimens.
- Verified that appropriate lab couriers picked up and collected lab specimens.
- Communicated instructions to patients or caregivers about the proper use and storage of drugs.
- Facilitated therapeutic communication, conflict resolution, and crisis intervention by redirecting negative behaviors and helping patients regain or improve coping abilities.
- Called and faxed pharmacies to submit prescriptions and refills.
Education
No Degree in Bachelor of Science - Nursing Candidate
Maricopa Community Colleges, Gateway Community College
Phoenix, AZ12-2028
Certification in Medical Assisting - undefined
Pima Medical Institute
01.2013
High School Diploma - undefined
Calexico High School
06.2010
Skills
- Bilingual in English and Spanish
- Certified clinical medical assistant
- Customer service
- Telehealth
- Point-of-care testing (POCT)
- Electronic medical records (EMR)
- Prior authorization acquisition
- Front office operations
- Insurance verification and benefits management
- Inventory and supply management
Certification
CCMA - Certified Clinical Medical Assistant
LANGUAGES
English | Native
Spanish | Native
Timeline
Certified Medical Assistant
Banner Health Obesity Medicine
06.2025 - Current
Certificate Medical Assistant
Dignity Health
07.2024 - 11.2024
Certified Medical Assistant
Banner University Internal Medicine
02.2023 - 11.2023
Medical Assistant
Barrow Brain And Spine
08.2021 - 07.2022
Medical Assistant
Barrow Brain And Spine
02.2018 - 06.2020
Medical Assistant
Arizona Pain Specialists PLLC
01.2013 - 02.2018
Certification in Medical Assisting - undefined
Pima Medical Institute
High School Diploma - undefined
Calexico High School
No Degree in Bachelor of Science - Nursing Candidate
Maricopa Community Colleges, Gateway Community College
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