Stephanie Eatrada Valencia
Irving,TX
Summary
Dynamic and dedicated professional with exceptional customer service skills honed at Olive Garden Restaurant. Proven ability to enhance guest engagement and maintain cleanliness standards while efficiently managing orders. Strong work ethic and team collaboration led to improved service quality and repeat business, showcasing adaptability in fast-paced environments. due to my experience from my previous job and current job I'd like to say I've become organized and quick with my tasks you see my first job with spirit Halloween I learn how to maintain organization when we were open and when it came to doing inventory God help me organize better and with such a little time to do inventory made my speed more faster today I work at Olive Garden as a server. I am able to multitask and organize myself when handling two maybe three things at a time which has made me a bit more organized fast paced Olive Garden is constantly changing their menus which has made it easier for me to ad and learn fast, so I am sure I can learn quickly. I can't promise much but I will not give up and do my absolute best.
Overview
2
2
years of professional experience
Work History
Server
Olive Garden Restaurant
12.2023 - Current
- Provided exceptional customer service in high-paced environment, ensuring guest satisfaction and repeat visits.
- Accurately took and delivered food and beverage orders, maintaining order accuracy throughout service.
- Collaborated with kitchen staff to ensure timely food preparation and adherence to presentation standards.
- Trained new servers on menu items, service protocols, and restaurant policies to enhance team performance.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Contributed to team efforts by assisting colleagues during busy shifts, promoting a cooperative work environment.
- Adhered to health and safety regulations, maintaining cleanliness in dining areas and adhering to sanitation guidelines.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
- Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
- Developed strong rapport with regular customers through genuine hospitality efforts leading to repeat business.
- Used slow periods to restock supplies, ice, trays, and delivery bags.
Sales Associate
Spirit Halloween Store
09.2023 - 11.2023
- Assisted customers in locating products and provided information on merchandise features.
- Operated point-of-sale systems to process transactions efficiently.
- Maintained store cleanliness and organization to enhance shopping experience.
- Collaborated with team members to ensure optimal stock levels on the sales floor.
- Participated in inventory management, including restocking and conducting counts.
- Supported visual merchandising efforts by arranging displays according to company guidelines.
- Adapted quickly to seasonal demands and changing product lines during peak periods.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Managed returns, exchanges and refunds in accordance with store policy.
Education
No Degree - Cardiac Sonography
North Lake College
Irving, TXSkills
- Strong work ethic
- Exceptional customer service
- Cash handling
- Guest engagement
- Memory retention
- Cleanliness standards
- Team collaboration
- Supply restocking
- Inventory management
- Order management
- Task prioritization
- Foreign language proficiency
- Daily specials memorization
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Interests
I'll tell you a little about myself I love helping people and animals now I'm not telling you this to sound good I'm telling you because as weird as it's going to sound, I always carry cat treats in my purse I love going on walks simply to see how many cats or dogs or animals I'll come across It's just fun to me I love listening to music maybe a good documentary here and there I love going to concerts, I just like living every now and then being out of my comfort zone I tend to be very in my bubble if that makes sense I love being spontaneous and random, and I like to train things
Timeline
Server
Olive Garden Restaurant
12.2023 - Current
Sales Associate
Spirit Halloween Store
09.2023 - 11.2023
No Degree - Cardiac Sonography
North Lake College