Stephanie Eisenhart
Moon Township,PA
Summary
Property management professional with a strong background in residential operations, leasing, resident relations, and lease administration. Supports occupancy, collections, budgeting, maintenance coordination, and vendor management while using Yardi, Entrata, and Microsoft Office to keep communities running efficiently.
Overview
32
32
years of professional experience
Work History
Assistant Community Manager
Preferred Apartment Communities City Vista Apartments
03.2018 - Current
- Facilitated occupancy goals, promoted resident retention, and enhanced customer satisfaction to strengthen community performance.
- Coordinated maintenance requests, managed vendor services, and ensured apartment readiness to streamline community operations.
- Accurate resident accounts, rent collection, lease paperwork, and record keeping supported financial and administrative accuracy.
- Supported daily community operations, ensuring smooth leasing administration and enhancing resident service.
Property Manager
Northrup Court Apartments
Moon Township, PA
06.1998 - 03.2018
- Oversaw residential property operations, managing budgets, leasing, vendor relationships, lease administration, maintenance scheduling, market analysis, unit preparation, curb appeal, collections, and resident relations to ensure optimal performance.
- Achieved or exceeded annual net operating income (NOI) budget goals while reducing turnover and improving service.
- Analyzed property performance against market comparables; evaluated financial packages, forecasted NOI, and pinpointed maintenance and capital project requirements to support strategic planning.
- Maintained approximately 95% average occupancy and 99% collections.
Leasing Agent
01.1995 - 01.1998
- Coordinated daily management and leasing activities to streamline property operations.
- Provided on-site support to property managers in multiple Pittsburgh communities, enhancing tenant satisfaction.
- Greeted prospective residents and presented apartment features and community amenities.
- Conducted property tours and highlighted leasing options and floor plans.
- Processed rental applications and verified applicant information and documentation.
Education
Diploma -
Moon Area High School
Moon Township, PA06-1988
Skills
- Lease administration
- Rent collections
- Resident retention
- Property Operations
- Maintenance Coordination
- Vendor coordination
- Unit preparation
- Budget Support
- Market analysis
- Yardi and Entrata
- Microsoft Office
- Fair Housing
Personal Information
Title: PROPERTY MANAGEMENT PROFESSIONAL
COMMUNITY INVOLVEMENT
Mrs. Claus Club, North Hills Chapter, Volunteer, 2010, 2012, Helped provide comfort baskets to women undergoing cancer treatment.
Affiliations
- Certified Apartment Leasing Professional (CALP), 2005 Present
- National Apartment Association seminars: Fair Housing, Customer Service, Resident Retention, and Marketing
Disclaimer
References available upon request
Timeline
Assistant Community Manager
Preferred Apartment Communities City Vista Apartments
03.2018 - Current
Property Manager
Northrup Court Apartments
06.1998 - 03.2018
Leasing Agent
01.1995 - 01.1998
Diploma -
Moon Area High School