Work Preference
Summary
Overview
Work History
Education
Skills
Personal Information
Certification
Timeline
Open To Work
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Hi, I’m

Stephanie Elemont

Client Manager
Saint Clair Shores,US
Stephanie Elemont

Work Preference

Job Search Status

Open to work
Desired start date: Immediately

Desired Job Title

Client Manager AssociateClient Relationship SpecialistClient Management AnalystAccounts Receivable SpecialistPayment Representative

Work Type

Full Time

Location Preference

RemoteHybrid
Location: Saint Clair Shores, MI
Open to relocation: No

Minimum Desired Compensation

75000/yr

Important To Me

Work-life balanceCareer advancementFlexible work hoursCompany Culture

Summary

Client management professional specializing in healthcare revenue cycle and insurance. Proven track record in enhancing client relationships, managing renewals, and delivering tailored solutions that drive retention and optimize profitability. Strong communicator of complex data, adept at identifying growth opportunities and implementing service delivery improvements.

Overview

18
years of professional experience
1
Certification

Work History

Guardian Life Insurance Co.
, US

Client Manager Associate
01.2025 - 01.2026

Job overview

  • Developed and maintained relationships with brokers, producers, and plan holders for groups with fewer than 100 enrolled lives, enhancing client engagement.
  • Interpret, communicate, and deliver renewals, alternative plan options, and "add issue" (additional coverage) quotes to brokers/clients.
  • Collaborated with Sales Representatives to identify and close growth, retention, and profitability opportunities, contributing to overall sales targets.
  • Negotiated with underwriting to secure renewal rate relief for groups, improving client satisfaction and retention.
  • Analyzed experience and utilization reports with Sales Reps and provided reports to clients.
  • Meet specific metrics related to client persistency, retention, and "add issue" sales.
  • Served as a resource for understanding Guardian workflow procedures to improve operational efficiency.

Change Healthcare/Optum Insight
, US

Client Relationship Specialist
01.2023 - 01.2025

Job overview

  • Developed and implemented Client Excellence Team (CET) to support 200+ clients.
  • Managed client accounts, assessed requirements and service gaps, implemented targeted improvements that enhanced satisfaction metrics.
  • Identified numerous unbilled encounters, directly contributing to $200,000 revenue recovery for several clients.
  • Collaborated with client-side IT specialists to restore system interfaces and reestablish application connectivity, facilitating smooth transfer of patient records and demographics.

Change Healthcare/Optum
, US

Client Management Analyst
01.2022 - 01.2023

Job overview

  • Managed client accounts, ensuring satisfaction and retention while enhancing client relationships.
  • Collaborated with operation teams to resolve client issues, improving service delivery and driving revenue growth.
  • Optimized processes to enhance efficiency, contributing to client success.
  • Develop reports detailing a wide array of client data, supporting strategic planning.

Change Healthcare
Detroit, US

Accounts Receivable Specialist
01.2017 - 01.2022

Job overview

  • Rectified denied claims through accurate coding and insurance updates, improving claims processing time.
  • Verified patient eligibility and claim status through various insurance websites, ensuring accurate billing.
  • Appealed claims and communicated with insurers, increasing reimbursement rates.

McKesson/Change Healthcare
Detroit, US

Payment Representative
01.2015 - 01.2017

Job overview

  • Processed bank payments to ensure accurate and timely account postings.
  • Managed payment correspondence through ImageNow (PC7) to streamline workflow.
  • Balanced monthly accounts and resolved payment discrepancies to maintain financial integrity.
  • Updated patient account records to ensure precision and compliance.

McKesson Revenue Management Solutions
Detroit, US

Retrieval/General Clerk
01.2008 - 01.2015

Job overview

  • Collected bank statements and electronic remits for payment representatives, enhancing payment processing accuracy.
  • Processed incoming documents for revenue management operations.
  • Maintained accurate records and filing systems for client data.
  • Transitioned patient records to electronic format, streamlining data management and improving access for operational workflow.
  • Assisted in preparing reports for internal audits and compliance reviews.

Education

East Detroit High School
Eastpointe, MI

High School Diploma

University Overview

  • Healthcare billing experience equivalent to a bachelor’s degree.
  • Licensed Life, Accident & Health Insurance Producer

Skills

  • Client engagement strategies
  • Account strategies
  • Service delivery optimization
  • Revenue recovery strategies
  • Alternative plan options expertise
  • Medical billing
  • Epic and Lyra knowledge
  • Salesforce and BPI proficiency
  • ServiceNow skills
  • Data analytics
  • Metrics analysis proficiency
  • Data interpretation skills
  • Process optimization skills
  • Collaborative teamwork
  • Team collaboration skills
  • Relationship management
  • Negotiation abilities
  • Effective communication skills
  • Microsoft Office proficiency
  • CRM software proficiency
  • HIPAA certification
  • Licensed insurance agent
  • Problem-solving abilities
  • Strategy development expertise
  • Strategy development expertise

Personal Information

Title: Client Relationship Manager

Certification

  • Licensed Life, Accident, and Health Insurance Producer

Timeline

Client Manager Associate

Guardian Life Insurance Co.
01.2025 - 01.2026

Client Relationship Specialist

Change Healthcare/Optum Insight
01.2023 - 01.2025

Client Management Analyst

Change Healthcare/Optum
01.2022 - 01.2023

Accounts Receivable Specialist

Change Healthcare
01.2017 - 01.2022

Payment Representative

McKesson/Change Healthcare
01.2015 - 01.2017

Retrieval/General Clerk

McKesson Revenue Management Solutions
01.2008 - 01.2015

East Detroit High School

High School Diploma

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Stephanie ElemontClient Manager