Stephanie Falero
Union,NJ
Summary
Qualified Optical Manger/Trainer bringing more than 15 years of related experience and passion for customer service. Proficient in reviewing prescriptions, promoting corrective lenses and writing out accurate work orders for optimal results. Builds strong relationships, satisfies needs and handles high-volume workloads in fast-paced office environments.
Overview
16
16
years of professional experience
Work History
Optical Manger/Training Manager
Optical Dispensing Services
Union, NJ
05.2018 - Current
- Prepare reports on sales trends, budgeting, and operational performance.
- Help clients select frames meeting individual needs, flattering facial styles and appropriate for eye measurements and optical prescriptions.
- Pretest patients prior to optometrist examinations, including pressures, visual acuities and auto-refraction.
- Measure clients and document information such as bridge and eye size, temple length, vertex distance, pupillary distance and optical centers of eyes.
- Check finished lenses for conformance to order specifications, quality and customer needs.
- Submit insurance claims for eye-ware and exam
- Used hands, heat and tools to bend and shape frames to fit customer's face.
- Organize and coordinated training sessions for new employees.
- Collaborate with department heads to design effective learning strategies that support organizational goals.
Optician
NJ EyeCare
Millburn, NJ
01.2016 - 05.2018
- Wrote up detailed work orders specifying parameters for lenses and frames.
- Took specific facial measurements, including optical centers of eyes, pupillary distance and temple length.
- Managed client frame selection processes and walked through lens options.
- Promoted goods to customers, including contact lenses, spectacles, sunglasses and accessories.
- Documented customer prescriptions, wrote detailed work orders and collected payments to facilitate smooth appointments.
- Tracked warehouse contents continually, maintained constant awareness of stock levels and performed formal inventory review daily.
- Responsible for the appearance of the office and ensure visual displays are in accordance with company provided planograms.
- Responsible for frame purchases from vendors.
Apprentice Optician
Davis Visionworks
Hauppauge, NY
08.2009 - 01.2016
- Changed out frame displays to reflect current options and newer styles.
- Managed patient information in line with stated preferences and HIPAA guidelines.
- Corrected problems with frames through repair and adjustment techniques.
- Listened to patient desires and took into account facial features when recommending frame options.
- Determine patient's vision eligibility and benefits.
- Responsible for ensuring Optimum sales and profitability, by selling, illustrating and demonstrating optical products.
Medical Assistant
Health One Medical
Bay Shore, NY
03.2008 - 08.2009
- Checked patients in, collected and verified insurance information, compiled new patient forms, scheduled appointments and updated patient files.
- Led patients to exam rooms, answered general questions and prepared patients for physician by explaining process.
- Assisted with diagnostic testing by collecting and packaging biological specimens for internal and laboratory analyses.
- Organized charts, documents and supplies to maintain team efficiency.
- Performed front desk duties, including answering phones, scheduling appointments, greeting patients and ordering supplies.
Education
High School Diploma -
Central Islip Senior High School
Central Islip, NY06.2009
Skills
- Bi-Lingual Fluent in English and Spanish
- New Employee Training
- Sales Leadership Development
- Insurance Billing
- Inventory Management
- Evaluating patients
- Quality control
- Frame Repair
- Teamwork and Collaboration
- Professional Demeanor
- Time Management
- Order fulfillment
Timeline
Optical Manger/Training Manager
Optical Dispensing Services
05.2018 - Current
Optician
NJ EyeCare
01.2016 - 05.2018
Apprentice Optician
Davis Visionworks
08.2009 - 01.2016
Medical Assistant
Health One Medical
03.2008 - 08.2009
High School Diploma -
Central Islip Senior High School
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