Stephanie Flores
Harlingen,TX
2
Languages
1
Certification
Front desk receptionist with strong customer service, telephone etiquette, and attention to detail. Skilled in greeting visitors, managing calls, and handling sensitive information while keeping the front office organized and professional.
Developed strong customer service and administrative skills in fast-paced, client-focused environment. Excels in communication, organization, and managing multiple tasks simultaneously. Seeking to transition to new field where these skills can be effectively utilized and further developed.
Work History
Front Desk Receptionist
3 Months- Greeted visitors and directed guests to appropriate departments with professionalism.
- Answered multi-line phone calls and routed messages accurately to staff.
- Managed incoming mail, packages, and office deliveries efficiently
- Assisted customers with basic inquiries and resolved routine concerns promptly.
- Supported office operations by restocking supplies and organizing reception area.
- Coordinated daily front desk tasks while adapting quickly to changing priorities.
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
- Collected room deposits, fees, and payments.
- Handled sensitive customer information with confidentiality, adhering to company privacy guidelines.
- Enhanced customer satisfaction by providing efficient and professional front desk services.
- Developed strong working relationships with team members, fostering a positive work environment.
- Expedited check-in and check-out procedures for guests, ensuring seamless experiences during their visits.
- Resolved customer issues quickly and notified supervisor immediately when problems escalated.
- Completed all tasks in compliance with company policies and procedures.
- Handled incoming and outgoing package deliveries, working with vendors to complete special requests and track missing packages.
- Handled assignments independently with good judgement and critical thinking skills.
- Welcomed customers with friendly greeting, answered general questions, gathered nature of visit and directed to specific offices.
Education
High School Diploma
Skills
Customer service
Attention to detail
Time management
Listening skills
Telephone etiquette
Cash handling
Problem-solving skills
Team collaboration
Front office management
Issue handling
Confidentiality handling
Multi-line telephone systems
Client communication
Problem-solving
Customer and client relations
Relationship building
Accomplishments
- Achieved helping through effectively helping with giving them what they needed when needed.
Certification
- Certified in Animal Science
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Front Desk Receptionist
07.2026 - CurrentRead More
Tstc
High School Diploma
Read More