Stephanie Fonseca
19323 SW 5th ST
Summary
Dynamic leader with a proven track record at Crunch Fitness, enhancing team productivity and customer satisfaction through effective operations management and exceptional customer service. Skilled in decision-making and team leadership, adept at problem-solving and schedule management. Achieved cost control and improved service levels through strategic vendor negotiations.
Overview
5
5
years of professional experience
Work History
Operational Manager
Crunch Fitness
04.2022 - Current
- Improved team productivity through effective communication, training, and performance evaluations.
- Managed budgets for multiple projects, ensuring timely delivery and cost control.
- Increased customer satisfaction with consistent quality control measures and proactive issue resolution.
- Developed strong relationships with vendors, resulting in better pricing negotiations and improved service levels.
- Led hiring, onboarding and training of new hires to fulfill business requirements.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
Host
Agave
12.2021 - 04.2022
- Handled high-pressure situations with composure, effectively managing large parties or unexpected events during busy shifts.
- Answered customer questions about hours, seating, and menu information.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Enhanced customer satisfaction by promptly greeting and seating guests upon arrival.
Mcdonald’s Employee
McDonald's
07.2020 - 11.2021
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
Skills
- Customer service
- Operations management
- Decision-making
- Team leadership
- Schedule management
- Problem-solving
Timeline
Operational Manager
Crunch Fitness
04.2022 - Current
Host
Agave
12.2021 - 04.2022
Mcdonald’s Employee
McDonald's
07.2020 - 11.2021
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