Stephanie Fus
Richfield,Wisconsin
Summary
Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
16
16
years of professional experience
Work History
Store Manager
Sephora Inside JCPenney
Menomonee Falls, WI
02.2008 - 05.2013
- Established productivity goals partnered with training and incentive programs to exceed or meet goals.
- Maintained product displays to ensure optimal presentation and organization.
- Field and resolve client concerns to always ensure positive experience.
- Interview , hire and train muiltiple positions. Manage scheduling and payroll needs.
General Manager of Operations
Neroli Salon and Spa
Multiple- Milwaukee
09.2007 - 01.2008
- Streamlined operational processes, enhancing efficiency across multiple departments.
- Developed and implemented training programs.
- Developed and executed strategic plans to optimize resource allocation and reduce operational costs.
- Daily coaching of team members, fostering leadership skills and promoting a culture of continuous improvement.
- Build rapport and focus on guest connections to imcrease loyalty and business growth.
Store Manager
Bath & Body Works
Multiple
01.1997 - 01.2007
- Assisted in daily store operations and customer service tasks.
- Collaborated with team members to address customer inquiries effectively.
- Engaged with customers to enhance their shopping experience and satisfaction.
- Supported loss prevention efforts by monitoring store activities closely.
- Coordinating , interviewing, hiring and training of 90+ team members
Education
Communication Disorders
UW- Eau Claire
05-2027
Certificate of Technical Studies - Certified Nursing Assistant
Moraine Park Technical College
Fond Du Lac, WI01-2023
Skills
- Problem-solving
- Team leadership
- Customer relations
- Multitasking and organization
- Training and mentoring
- Customer service management
Timeline
Store Manager
Sephora Inside JCPenney
02.2008 - 05.2013
General Manager of Operations
Neroli Salon and Spa
09.2007 - 01.2008
Store Manager
Bath & Body Works
01.1997 - 01.2007
Communication Disorders
UW- Eau Claire
Certificate of Technical Studies - Certified Nursing Assistant
Moraine Park Technical College