Hi, I’m
Stephanie Galindo
Nashville,TN
Summary
Dynamic recruiting professional skilled in candidate sourcing and team collaboration. Proven track record of refining recruitment strategies to improve candidate satisfaction and drive efficiency in the hiring process. Ready to leverage expertise to support organizational hiring goals.
Licensed health insurance professional equipped with strong analytical skills and in-depth knowledge of health insurance products and regulations. Proven track record of effective communication and negotiation, ensuring optimal client satisfaction and policy administration. Focused on team collaboration and results, adaptable to changing needs, and dependable in high-pressure environments. Skilled in policy analysis & client education, bringing client-first approach to every interaction.
Overview
8
years of professional experience
1
Certification
Work History
Gpac
Recruiter
07.2023 - Current
Job overview
- Cultivated relationships with clients to understand hiring needs and job specifications.
- Sourced and screened candidates using various recruitment platforms and tools.
- Coordinated interview processes between candidates and hiring managers efficiently.
- Developed and maintained candidate pipelines for future hiring needs.
- Conducted phone interviews to assess applicants relevant knowledge, skills, experience and aptitudes.
- Conducted reference checks, background screening and other pre-employment checks to verify information on applicant's resume.
- Coordinated schedules to arrange management interviews with applicants.
- Provided exceptional customer service to both candidates and clients, fostering long-term partnerships.
- Created engaging job postings that accurately reflected position requirements while showcasing company culture.
- Streamlined communication between candidates and hiring managers, leading to higher satisfaction on both sides.
- Negotiated competitive salary packages with candidates, resulting in successful offers and acceptances.
- Leveraged LinkedIn recruiter tool to broaden network connections and identify passive candidates.
Phoenix Consultants Group
Licensed Life & Health Advisor
04.2022 - 07.2023
Job overview
- Developed personalized health plans for clients based on individual assessments and needs.
- Conducted comprehensive health screenings to identify potential risks and recommend interventions.
- Assisted individuals, families and small businesses with acquiring health, vision, life and dental insurance.
- Helped members navigate enrollment process and choose appropriate options.
- Provided information such as copay and premium details, pre-approval procedures and available products.
- Trained junior advisors on best practices in health assessment and client engagement techniques.
- Maintained full and current understanding of available plans, products and services.
BCI
Benefits Enrollment Counselor
09.2019 - 04.2022
Job overview
- Guided clients through benefits enrollment process, ensuring clarity and understanding of options.
- Educated clients on eligibility requirements, timelines, and documentation for benefits enrollment.
- Assisted in training new counselors on enrollment procedures and system navigation.
- Maintained up-to-date knowledge of industry regulations and compliance standards impacting benefits enrollment.
- Assisted employees in selecting appropriate benefit plans, addressing individual needs and concerns.
- Collaborated with HR teams to maintain up-to-date knowledge on company benefits policies and procedures.
- Conducted new hire and open enrollment orientations, processed benefit enrollments and managed eligibility files.
- Provided exceptional customer service to employees during the enrollment process, effectively addressing questions and concerns.
- Streamlined benefits enrollment processes for increased efficiency and improved employee satisfaction.
- Enhanced employee understanding of benefit options by conducting informative enrollment sessions.
Epicentric Consulting
Family Assistant
03.2018 - 02.2019
Job overview
- Coordinated daily schedules and activities for families to enhance time management.
- Assisted in meal planning and preparation, ensuring dietary needs were met consistently.
- Managed household inventory, streamlining procurement processes for essential supplies.
- Facilitated communication between parents and external service providers, promoting collaborative care strategies.
- Assisted with daily household tasks for a smoother family routine, including meal preparation and laundry duties.
- Ensured a clean living environment through regular housekeeping duties like vacuuming floors or sanitizing frequently touched surfaces.
- Supported busy parents with personal errands such as grocery shopping, dry cleaning pick-ups, or appointment scheduling.
- Enhanced family organization by implementing efficient scheduling systems and maintaining calendars.
- Served as primary point of contact between the family and outside service providers for seamless communication.
- Organized family vacations and outings, ensuring memorable experiences while adhering to budgets and schedules.
- Streamlined household management by establishing routines and systems that maximized efficiency in day-to-day tasks.
- Addressed client household needs with meal preparation, housekeeping and transportation.
- Assisted with light housekeeping duties as well as running errands.
- Transported children to and from school, medical appointments, and extra-curricular activities.
Alfa Insurance
Customer Service Representative
10.2017 - 03.2018
Job overview
- Resolved customer inquiries efficiently, ensuring high satisfaction and retention rates.
- Managed complaints, providing effective solutions while maintaining positive customer relationships.
- Streamlined processes for handling claims, increasing accuracy and reducing turnaround time.
- Implemented feedback mechanisms to enhance service quality and address recurring issues.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Resolved escalated customer issues, restoring confidence in company's commitment to service excellence.
- Maintained detailed records of customer interactions and transactions, ensuring accurate documentation and follow-up.
Education
Centennial High SchoolFranklin
High School Diploma
Skills
- Administrative skills
- Team collaboration
- Time management
- Networking
- Goal oriented
- Attention to detail
- Multitasking Abilities
- Excellent communication
- Critical thinking
Certification
- Licensed Health & Life Insurance Agent in over 25 states for the last 6 years
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Recruiter
Gpac
07.2023 - Current
Licensed Life & Health Advisor
Phoenix Consultants Group
04.2022 - 07.2023
Benefits Enrollment Counselor
BCI
09.2019 - 04.2022
Family Assistant
Epicentric Consulting
03.2018 - 02.2019
Customer Service Representative
Alfa Insurance
10.2017 - 03.2018
Centennial High School
High School Diploma