Stephanie Galvin
Staten Island
Summary
Enthusiastic animal care professional successful at managing various responsibilities in fast-paced settings. Offers well-developed skills in organization, time management and relationship-building. Calm in crises with skills to reassure owners and provide urgent care.
Overview
8
8
years of professional experience
Work History
Veterinary Assistant
Staten Island Animal Hospital
Staten Island
09.2022 - Current
- Intake of patients, going over potential treatment plans
- Prepping patients for surgery (i.e
- Placing catheters, getting vitals pre and post, monitoring during procedure)
- Performing radiographs
- Performing grooming services (i.e nail trims, ear cleanings, bathes)
- Medicating and/or sedating patients
- Discharging patients post-surgery
- Taking blood on patient
Client Services Supervisor
Staten Island Animal Hospital
Staten Island
05.2022 - Current
- Answering high volume of calls
- Medication knowledge of Compounding
- Dispensing
- Scheduling and confirming appointments and placing outbound calls for follow ups
- Presenting and explaining fees, including processing payments
- Recommending, selecting, and obtaining products and services, including prescriptions
- Answering questions regarding products and services including
- Educating clients on general animal husbandry
- Non-medical pet care
- Demonstrated excellent listening skills and empathy towards customers' needs and concerns.
Lead Receptionist
Pleasant Plains Animal Hospital
Staten Island
09.2020 - 05.2022
- Answering high volume of calls
- Medication knowledge of Compounding and Dispensing
- Scheduling and confirming appointments and placing outbound calls for follow ups
- Presenting and explaining fees, including processing payments
- Recommending, selecting, and obtaining products and services, including prescriptions
- Answering questions regarding products and services including educating clients on general animal husbandry; non-medical pet care (i.e., heartworm)
Supervisor
Primark
05.2019 - 09.2020
Sales Associate
Primark
03.2017 - 05.2019
Education
Associate of Applied Science - Culinary Arts
Hudson County Community College
Jersey City, NJ08-2016
Skills
- Communication
- Medical record management
- Knowledge of equipment
- Research
- Collaborative Team Player
- Public Speaking
- Compassion
- Client communication
- Customer service
- Appointment scheduling
- Patient intake
- Cleaning and sanitizing
- Time management
- Attention to detail
- Team collaboration
- Problem solving
References
Personal and Professional references furnished upon request.
Non Related Work History
- Primark, Supervisor, 05/2019, 09/2020
- Primark, Sales Associate, 03/2017, 05/2019
Promotion Tracker
- Staten Island Animal Hospital, Veterinary Assistant, 09/2022, present
- Staten Island Animal Hospital, Receptionist, 05/2022, 09/2022
- Pleasant Plains Animal Hospital, Lead Receptionist, 09/2020, 05/2022
Timeline
Veterinary Assistant
Staten Island Animal Hospital
09.2022 - Current
Client Services Supervisor
Staten Island Animal Hospital
05.2022 - Current
Lead Receptionist
Pleasant Plains Animal Hospital
09.2020 - 05.2022
Supervisor
Primark
05.2019 - 09.2020
Sales Associate
Primark
03.2017 - 05.2019
Associate of Applied Science - Culinary Arts
Hudson County Community College
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