Stephanie Gamez
Waco,TX
Summary
Knowledgeable Desired Position with solid background in automotive parts management and customer service. Proven ability to streamline inventory processes and enhance customer satisfaction through efficient parts identification and order fulfillment. Demonstrated expertise in team collaboration and effective communication.
Professional with strong background in automotive parts management, ensuring efficient inventory control and exceptional customer service. Skilled in identifying and sourcing components, providing technical support, and collaborating with team members to achieve collective goals. Known for reliability, adaptability, and results-driven approach in fast-paced environment. Highly knowledgeable in automotive systems, parts catalogs, and vendor relations, ready to contribute effectively.
Overview
9
9
years of professional experience
Work History
Parts Advisor
Toyota of Waco
Waco, TX
05.2024 - Current
- Assisted customers in identifying and ordering the correct parts for various Toyota models.
- Maintained accurate inventory records using dealership management software.
- Facilitated communication between service department and parts department to ensure timely repairs.
- Processed customer orders efficiently, ensuring prompt delivery of requested parts.
Coordinator/Cash Office
Homegoods
Waco, TX
12.2022 - 04.2024
- Coordinated project timelines and schedules to ensure on-time deliverables.
- Assisted in developing and implementing operational procedures for improved efficiency.
- Managed communication between departments to facilitate project collaboration and information sharing.
- Supported team members in executing daily tasks, enhancing overall productivity.
- Entered data, generated reports, and produced tracking documents.
- Gathered and organized materials to support operations.
Customer Service Manager
Hobby Lobby
Waco, TX
11.2016 - 12.2022
- Led customer service team, ensuring high-quality support and satisfaction.
- Developed training programs to enhance employee performance and service delivery.
- Implemented process improvements, reducing response times and increasing efficiency.
- Analyzed customer feedback to identify trends and drive service enhancements.
- Resolved customer complaints while prioritizing customer satisfaction and loyalty.
- Supervised employees and assessed performances to determine training needs and define accurate plans for decreasing process lags.
Education
High School Diploma -
Kermit High School
Kermit, TXTimeline
Parts Advisor
Toyota of Waco
05.2024 - Current
Coordinator/Cash Office
Homegoods
12.2022 - 04.2024
Customer Service Manager
Hobby Lobby
11.2016 - 12.2022
High School Diploma -
Kermit High School