Stephanie Graf
Milan,IL
Summary
Results-driven professional with close to a decade of experience in retail management. Skilled in clear communication, time management, and budget control, successfully overseeing daily operations and mentoring staff to achieve organizational goals.
Overview
17
17
years of professional experience
Work History
Co Manager
Hobby Lobby
Moline, IL
07.2013 - Current
- Oversees daily store operations, ensuring compliance with company policies and procedures and safety regulations.
- Leads team meetings focused on operational efficiency, fostering a culture of continuous improvement.
- Ensures exceptional customer experience by resolving issues promptly and efficiently addressing concerns.
- Manages scheduling for all employees to ensure adequate coverage during peak periods without compromising labor cost objectives.
- Assists in the recruitment process by conducting interviews and selecting top-performing candidates who aligned with the company's values.
- Defines clear targets and objectives and communicated to other team members.
Sales Associate
Kohls Department Store
Moline, IL
10.2008 - 09.2013
- Assisted customers with product selection and inquiries to enhance shopping experience.
- Maintained organized sales floor, ensuring product displays were visually appealing and stocked.
- Processed transactions accurately using POS systems, enhancing operational efficiency.
- Trained new associates on store policies, customer service standards, and operational procedures.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
Education
Associate of Science - Accounting And Finance
Skills
- Team leadership
- Complex Problem-solving
- Clear communication
- Safety procedures
- Work prioritization
- Coaching and mentoring
- Inventory management
- Recruiting and interviewing
Timeline
Co Manager - Hobby Lobby
07.2013 - Current
Sales Associate - Kohls Department Store
10.2008 - 09.2013
Black Hawk College - Associate of Science, Accounting And Finance