Stephanie Grainger
Elmira,MI
Summary
Proactive and goal-oriented professional with a proven track record in organizational excellence, interpersonal communication, and innovative problem-solving. Recognized for reliability and adaptability, with a swift capacity to learn and implement new skills effectively. Eager to leverage strengths in a full-time role that presents professional challenges while fostering meaningful connections within the community. Dynamic individual with hands-on management experience, committed to driving team success and advancing organizational goals through creativity and a results-oriented mindset.
Overview
9
9
years of professional experience
Work History
Barista
Starbucks
01.2025 - Current
- Craft and deliver high-quality beverages ensuring exceptional customer satisfaction and personalized messages on cups.
- Foster a friendly environment through customer and partners by engaging in constructive dialogue to strengthen relationships.
- Nurture loyal customer relationships through recognition of regular orders and preferences, cultivating a sense of appreciation.
- Resolve equipment and technology issues promptly minimizing downtime and ensuring uninterrupted service when possible.
- Maintain cleanliness and organization of workstations to ensure compliance with health standards.
- Utilize and help other partners navigate through store apps on ipad: store resources, green dot assist, play caller, DPM etc.
- Execute precise cash handling procedures while processing transactions efficiently at point of sale system.
Assistant Store Manager
Starbucks
04.2023 - 01.2025
- Demonstrated leadership skills by effectively managing a team of 20+ partners to achieve sales targets and operational goals.
- Played a key role in recruiting, hiring, and training new team members, while providing constructive feedback to improve staff performance.
- Provided exceptional customer service while handling cash transactions in a fast-paced, welcoming environment.
- Collaborated with Store Manager to create and execute promotional events and sales to drive store traffic and increase revenue.
- Analyzed customer feedback and implemented strategies to improve customer experience.
- Oversaw daily cash reconciliations and ensured accuracy in financial transactions.
- Implemented and enforced cash handling policies and procedures to minimize errors and discrepancies.
- Provided weekly work schedules to employees to accommodate business demands and vacation requests.
- Walked through store areas to identify and proactively resolve issues negatively impacting day-to-day operations.
- Supervised and evaluated staff to help improve skills and achieve daily objectives.
Shift Supervisor
Starbucks
09.2021 - 04.2023
- Oversaw a team of 20+ partners and provided guidance on customer service techniques and resolving any issues that arose during shifts.
- Resolved customer complaints promptly and effectively to ensure high levels of satisfaction.
- Maintained inventory levels and ordered supplies to ensure smooth operation of shift.
- Monitored and enforced staff performance expectations, providing coaching and feedback to improve productivity and customer service.
Shift Supervisor
Starbucks
01.2017 - 05.2020
- Led a team of 20+ partners to ensure smooth operations and excellent customer service during assigned shifts.
- Addressed and resolved any customer complaints or issues in a timely and professional manner.
- Conducted daily shift briefings and distributed tasks to partners according to their strengths and availability.
- Monitored and maintained inventory levels, placing orders as needed to prevent shortages.
- Supervised the team to ensure smooth and efficient operations during peak hours.
- Responsible for ensuring accurate cash handling procedures are followed.
Education
Some College (No Degree) - EMS
Otsego County Emergency Medical Services Academy
Gaylord, MISkills
- Coffee Master
- Customer Service and Engagement
- Problem-Solving
- Detail Oriented
- Team Building and Leadership
- Time Management
- Analyze Cash Handling Data
Timeline
Barista
Starbucks
01.2025 - Current
Assistant Store Manager
Starbucks
04.2023 - 01.2025
Shift Supervisor
Starbucks
09.2021 - 04.2023
Shift Supervisor
Starbucks
01.2017 - 05.2020
Some College (No Degree) - EMS
Otsego County Emergency Medical Services Academy