Stephanie Guillen
UCHealth University of Colorado Hospital
Thornton,CO
10
years of professional experience
Detail-oriented professional with experience in customer service, team support, and fast-paced operations. Skilled in communication, problem-solving, and handling high-volume environments with accuracy and professionalism. Seeking a banking or client-facing role where strong interpersonal and organizational skills can be applied.
Work History
Lead Medical Assistant
2 Years 7 Months- Supervise daily clinic operations in a fast-paced, multi-provider environment
- Manage staff scheduling and ensure proper coverage across clinic needs
- Serve as point of contact between providers, staff, and patients for workflow coordination
- Handle escalated patient concerns and resolve issues professionally
- Train and support new staff while reinforcing procedures and accuracy
- Perform administrative and back-end tasks to support efficient operations
Medical Assistant
4 Years 6 Months- Room patients, obtain vitals, and prepare them for provider visits
- Support providers with clinical tasks and ensure accurate documentation
- Perform EKGs and other diagnostic testing as ordered
- Assist with patient flow to maintain efficient clinic operations
- Communicate with patients to explain next steps and address concerns
- Follow clinical protocols, safety standards, and compliance guidelines
Cashier
2 Years 7 Months- Processed customer transactions accurately in a fast-paced environment
- Provided friendly customer service and resolved basic customer concerns
- Handled cash, credit, and debit payments while balancing register
- Maintained accuracy in pricing, orders, and end-of-shift cash reconciliation
- Assisted with stocking, cleaning, and maintaining organized work areas
- Supported team members to ensure efficient daily operations
Education
Medical Assistant
High School Diploma
Skills
HIPAA compliance
Clinical leadership
Scheduling and appointment management
Customer service & client relations
Communication & teamwork
Conflict resolution
Attention to detail & accuracy
Cash handling & payment processing
Time management & multitasking
Scheduling & organizational skills
Fast-paced environment adaptability
Languages
Spanish
Native or Bilingual
Timeline
Lead Medical Assistant
UCHealth University of Colorado Hospital
11.2023 - CurrentRead More
Medical Assistant
UCHealth University of Colorado Hospital
05.2019 - 11.2023Read More
Cashier
Carls Jr
06.2016 - 01.2019Read More
Concorde Career College
Medical Assistant
Read More
Pinnacle Charter High School
High School Diploma
Read More