Stephanie Guillen
UCHealth University of Colorado Hospital
Thornton,CO
1
Language
10
years of professional experience
Bilingual and experienced healthcare professional with 7+ years of medical assisting experience and a strong background in cardiology, patient care, and clinical operations. Proven ability to lead and support teams, coordinate daily clinic workflows, communicate effectively with patients and staff, and maintain a high standard of quality and efficiency in a fast-paced environment. Recognized for being dependable, organized, adaptable, and proactive, with a strong ability to build positive working relationships and take initiative to improve team operations and patient experience.
Work History
Lead Medical Assistant
2 Years 11 Months- Supervise daily clinic operations in a fast-paced, multi-provider environment
- Manage staff scheduling and ensure proper coverage across clinic needs
- Serve as point of contact between providers, staff, and patients for workflow coordination
- Handle escalated patient concerns and resolve issues professionally
- Train and support new staff while reinforcing procedures and accuracy
- Perform administrative and back-end tasks to support efficient operations
Medical Assistant
4 Years 6 Months- Room patients, obtain vitals, and prepare them for provider visits
- Support providers with clinical tasks and ensure accurate documentation
- Perform EKGs and other diagnostic testing as ordered
- Assist with patient flow to maintain efficient clinic operations
- Communicate with patients to explain next steps and address concerns
- Follow clinical protocols, safety standards, and compliance guidelines
Cashier
2 Years 7 Months- Processed customer transactions accurately in a fast-paced environment
- Provided friendly customer service and resolved basic customer concerns
- Handled cash, credit, and debit payments while balancing register
- Maintained accuracy in pricing, orders, and end-of-shift cash reconciliation
- Assisted with stocking, cleaning, and maintaining organized work areas
- Supported team members to ensure efficient daily operations
Education
Medical Assistant
High School Diploma
Skills
HIPAA compliance
Clinical leadership
Scheduling and appointment management
Customer service & client relations
Communication & teamwork
Conflict resolution
Attention to detail & accuracy
Cash handling & payment processing
Time management & multitasking
Scheduling & organizational skills
Fast-paced environment adaptability
Languages
Spanish
Native or Bilingual
Timeline
Lead Medical Assistant
UCHealth University of Colorado Hospital
11.2023 - CurrentRead More
Medical Assistant
UCHealth University of Colorado Hospital
05.2019 - 11.2023Read More
Cashier
Carls Jr
06.2016 - 01.2019Read More
Pinnacle Charter High School
High School Diploma
Read More
Concorde Career College
Medical Assistant
Read More