Stephanie Hall
South Holland,IL
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Guest Services Associate
Advocate Christ Hospital
Oak Lawn, IL
07.2022 - Current
- Greeted visitors and customers upon arrival, offered assistance and answered questions to build rapport and retention.
- Trained new staff on correct procedures, compliance requirements and performance strategies.
- Oversaw front desk operations with eye for hotel reputation, staff productivity and operational efficiency.
- Efficiently handled all problems through resolution, boosting customer satisfaction rates by 60%.
Environmental Service Technician
Advocate Christ Medical Center
Oak Lawn, IL
05.2020 - 07.2022
- Responsible for timely arrival to assigned floor to clean, sanitize and disinfect areas as needed
- Establish friendly relationship with staff and patients in order to fulfill need on floor Handle hazardous fluids according to FDA, CDC, and hospital regulations
- Handled spills in work and common areas and used proper methods to clean and sanitize each material.
- Followed specific cleaning schedules based on patient needs.
- Cleaned and Sanitized over 10 rooms daily
Accounts Manager
DDI Properties
Chicago Heights, IL
06.2019 - 05.2020
- Responsible for accounts payable, call intake, filing, rent drops, renewal of lease contracts, scouting new properties, intake of monthly rent from tenants, creating new client profiles in database, scanning in verification of identity for potential clients, running background checks, managing property portfolios, submitting contracts for potential properties, verification of employment for potential tenants, property management, scheduling property inspections and budget tracking for rehab properties.
- Analyzed account details such as usage, sales data and client comments to enhance understanding of effectiveness and client needs.
- Addressed problems with accounting, billing and service delivery to maintain and enhance client satisfaction.
- Managed payroll operations for team of 10 employees
Associate Manager
Epiq Nutrition
Homewood , IL
10.2015 - 06.2019
- Customer complaints management, daily cash drawer balancing, inventory audits, account reconciliation, ordered supplies, maintained sanitary work environment, responsible for tracking volume of customer intake, marketing and social media management.
- Supervised staff of 10 personnel by implementing company policies, protocols, work rules and disciplinary action.
- Established team priorities, maintained schedules and monitored performance.
- Oversaw training and onboarding process for all newly hired employees within Epiq Nutrition.
Education
No Degree -
South Suburban College of Cook County
South Holland, IL04.1988
High School Diploma - General
Thornton Township
Harvey, IL06.1985
Skills
- Customer Service
- Problem Solving
- Accounts Payable
- Call Routing
- Data Entry
- Managerial
Certification
- EHS - Environmental Health and Safety Professional
The PETAL Award
The PETAL Award shows recognition for extraordinary clinical support, contributions and compassionate care that is demonstrated daily.
Timeline
Guest Services Associate
Advocate Christ Hospital
07.2022 - Current
Environmental Service Technician
Advocate Christ Medical Center
05.2020 - 07.2022
Accounts Manager
DDI Properties
06.2019 - 05.2020
Associate Manager
Epiq Nutrition
10.2015 - 06.2019
No Degree -
South Suburban College of Cook County
High School Diploma - General
Thornton Township
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