STEPHANIE HARRELL
Norfolk,VA
Summary
Dynamic Resolution Specialist with proven expertise at SPRING OAKS CAPITAL in de-escalation techniques and problem-solving. Adept at fostering mutual understanding among disputants, leading to effective resolutions. Recognized for strong communication skills and the ability to manage multiple projects efficiently in fast-paced environments. Committed to achieving collaborative goals and enhancing team performance.
Detail-oriented individual with exceptional communication and project management skills. Proven ability to handle multiple tasks effectively and efficiently in fast-paced environments. Recognized for taking proactive approach to identifying and addressing issues, with focus on optimizing processes and supporting team objectives.
Overview
14
14
years of professional experience
Work History
CASHIER
7-11 Convenience Store
01.2024 - 12.2024
- Answered questions about store policies and addressed customer concerns.
- Restocked and organized merchandise in front lanes.
- Helped customers complete purchases, locate items, and join reward programs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Addressed customer needs and made product recommendations to increase sales.
- Greeted customers entering store and responded promptly to customer needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Assisted customers with returns, refunds and resolving transaction issues.
- Stocked, tagged and displayed merchandise as required.
- Handled cash with high accuracy and took care to check bills for fraud.
- Conducted inventory counts by adding each item in stock and documenting in computer system.
Sr Account Executive
Pra Group Inc
07.2010 - 04.2023
- Contributed to team objectives in fast-paced environment.
- Presented professional image consistent with company's brand values.
Education
Bachelor of Science - LPN
MCI
Virginia Beach, VAGED -
GED
NORFOLK04-1994
Skills
- De-escalation techniques
- Problem-solving abilities
- Agreement preparation
- Task prioritization
- Effective communication
- Reading comprehension
- Teamwork and collaboration
- Goal setting
- Excellent communication
- Teamwork
Timeline
CASHIER
7-11 Convenience Store
01.2024 - 12.2024
Sr Account Executive
Pra Group Inc
07.2010 - 04.2023
Bachelor of Science - LPN
MCI
GED -
GED
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