Stephanie Hernandez
Miami
Summary
Professional office support specialist with extensive experience in administrative functions and office management. Known for reliability and adapting to dynamic work environments. Excellent organizational abilities and collaborative mindset ensure seamless team operations and goal achievement.
Overview
11
11
years of professional experience
Work History
Administrative Assistant
Miami Dade Public Schools
Miami, FL
12.2024 - Current
- Managed daily scheduling and correspondence for executive leadership.
- Streamlined office processes, enhancing workflow efficiency by implementing new organizational systems.
- Improved document organization with thorough file maintenance, archiving outdated records as necessary for efficient retrieval when needed.
- Promoted a positive work environment through effective communication skills and fostering professional relationships among colleagues.
- Monitored office supplies inventory, ensuring availability of essential items without overstocking.
- Contributed to policy updates, researching regulations to ensure company compliance.
- Streamlined office operations, implementing digital file management systems to reduce paper use and increase efficiency.
- Maintained confidentiality of sensitive information, adhering strictly to data protection regulations.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
Member Concierge
HealthBird
Miami, FL
10.2023 - 12.2024
- Proactively engage with members to build strong relationships and gain an understanding of their insurance requirements and preferences.
- Provide expert guidance and advice to members regarding insurance products, coverage options, and policy details.
- Assist new members with the onboarding process, explaining enrollment flows, insurance terms, and other relevant information.
- Assist members with the claims process, offering support, facilitating claims submissions, and keeping members informed of claim status.
- Handle member inquiries, concerns, and complaints with professionalism, empathy, and a commitment to resolution.
- Educate members on insurance-related topics, such as coverage enhancements, risk management, and industry trends.
- Maintain accurate and organized member records, policy documents, and communication logs.
- Work closely with other team members, and agents to ensure a coordinated and seamless member experience.
Assistant General Manager
MidNights
Brooklyn, NY
07.2022 - 08.2023
- Cooperated with the general manager to ensure efficient project planning and successful staff management.
- Nurtured positive working relationships with staff members, fostering a collaborative and productive work environment.
- Delegated daily tasks to team members, ensuring effective execution of operations.
- Addressed any issues that arose among the team in a timely and professional manner.
Associate Team Leader
Whole Foods Market
Miami, FL
02.2015 - 07.2022
- Provided exceptional customer service, ensuring customers felt valued and satisfied with their shopping experience.
- Handled cash register duties, maintaining accuracy in transactions and balancing daily registers.
- Assisted customers with returns and resolved any issues in a courteous and efficient manner.
- Facilitated effective communication among team members, promoting a cohesive and supportive work environment.
- Managed team schedules to ensure adequate coverage and timely breaks for associates.
- Resolved customer complaints and difficult situations, demonstrating excellent problem-solving skills.
- Conducted training sessions for associates on the current POS system, contributing to enhanced operational efficiency.
- Set monthly goals to motivate team members and foster a high-performance work culture.
- Communicate important information to store leaders, ensuring effective coordination and collaboration.
Education
High School Diploma -
Miami Lakes Educational Center
Miami Lakes, FL06-2012
Skills
- Team Leadership
- Customer Service
- Staff Management
- Problem Solving
- Communication
- Time Management
- Data entry
- Computer skills
- Office administration
- Administrative support
- Microsoft Word
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Administrative Assistant
Miami Dade Public Schools
12.2024 - Current
Member Concierge
HealthBird
10.2023 - 12.2024
Assistant General Manager
MidNights
07.2022 - 08.2023
Associate Team Leader
Whole Foods Market
02.2015 - 07.2022
High School Diploma -
Miami Lakes Educational Center