Stephanie Highley
Moweaqua,IL
Summary
Proven track record in enhancing patient satisfaction and streamlining clinic operations, demonstrated during my tenure at Decatur Memorial Hospital. Skilled in HIPAA compliance and appointment scheduling, I excel in organizational abilities and customer service, significantly improving patient care efficiency. My approach combines critical thinking with compassionate communication, ensuring privacy and satisfaction.
Overview
24
24
years of professional experience
Work History
Patient Care Coordinator
Beltone
10.2023 - Current
- Managed sensitive patient information with strict adherence to HIPAA guidelines, maintaining confidentiality and privacy at all times.
- Provided exceptional customer service by addressing concerns, answering questions, and ensuring patient satisfaction with their care experience at the clinic.
- Assisted patients with completing necessary paperwork and forms to provide healthcare facilities with essential information to bill for services.
- Enhanced patient satisfaction by efficiently scheduling appointments and managing patient flow.
Medical Assistant
Marshall Brustein M.D.
09.2019 - 09.2023
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Built strong relationships with patients through effective communication skills that foster trust in the clinic''s commitment to quality care.
- Boosted patient satisfaction by providing compassionate care and promptly addressing needs during visits.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
Medical Clerical Assistant
Decatur Memorial Hospital
02.2000 - 01.2020
- Assisted with patient intake procedures, ensuring thorough collection of medical history and insurance information.
- Improved patient experience by efficiently managing appointments and scheduling in a timely manner.
- Maintained strict confidentiality of patient records in compliance with HIPAA regulations.
- Reduced errors in patient information entry by maintaining accurate and up-to-date database management.
- Managed incoming calls professionally, directing callers to appropriate personnel while maintaining excellent customer service standards.
- Provided prompt, polite and professional in-person and telephone customer service.
Cashier
Lowes
11.2018 - 05.2019
- Worked flexible schedule and extra shifts to meet business needs.
- Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
Education
General Studies
Richland Community College
Decatur, ILSkills
- Critical Thinking Skills
- HIPAA Compliance
- Appointment Scheduling
- Organizational Skills
- Customer Service
- Multitasking ability
- Patient confidentiality
Timeline
Patient Care Coordinator
Beltone
10.2023 - Current
Medical Assistant
Marshall Brustein M.D.
09.2019 - 09.2023
Cashier
Lowes
11.2018 - 05.2019
Medical Clerical Assistant
Decatur Memorial Hospital
02.2000 - 01.2020
General Studies
Richland Community College