Stephanie Hineline
Toledo,OH
Summary
Dynamic and dedicated professional with exceptional customer service skills honed at J. Alexander's Restaurant. Proven ability to prioritize tasks and multitask effectively in high-volume environments. Strong work ethic and proficiency in POS systems ensure accurate order processing and enhanced guest experiences. Committed to fostering positive relationships with clients and team members alike.
Overview
14
14
years of professional experience
Work History
Server
J. Alexander's Restaurant
08.2021 - 04.2025
- Explained menu items and suggested appropriate options for food allergy concerns.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Bussed and reset tables to keep dining room and work areas clean.
- Cultivated warm relationships with regular customers.
- Resolved customer complaints promptly and professionally to maintain positive reputation.
- Served food and beverages promptly with focused attention to customer needs.
- Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
Bank Teller
Genoa Bank
02.2021 - 09.2021
- Processed customer transactions promptly, minimizing wait times.
- Completed highly accurate, high-volume money counts via both manual and machine-driven approaches.
- Counted and packaged currency and coins.
- Removed mutilated currency from circulation.
- Answered customer inquiries regarding account balances, transaction history, services charges, and interest rates.
- Reconciled cash drawer and resolved discrepancies.
- Answered telephone inquiries on checking and savings accounts, loans, and lines of credit.
- Served as primary point of contact for customers, providing assistance with account maintenance and transactions.
Professional Dog Bather
Grooming By Toni
04.2020 - 02.2021
- Greeted pet owners and went over available services and outlined costs.
- Performed pet intake to gain necessary information concerning health, behaviors, potential allergies, and other details to provide complete records and methods of owner contact.
- Contributed to client retention by consistently providing outstanding customer service to both clients and pets.
- Kept cages, kennels, and grooming areas neat and clean.
- Monitored animals for signs of disease, illness, or injury and communicated concerns to owners.
- Carefully clipped nails and trimmed hair around pads and paws, using gentle approach for anxious pets.
- Followed effective process for bathing and grooming dogs to remove dirt, loose hair, parasites, and hair mats.
Host
J. Alexander's Restaurant
04.2013 - 07.2020
- Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
- Answered customer questions about hours, seating, and menu information.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Provided attentive service and proactively assessed guest needs.
- Trained new hostesses on customer service best practices and restaurant policies to maintain high standards of service.
- Monitored seating area and checked restrooms regularly to keep spotless.
- Checked dining area supplies of linens, wrapped silverware, and replenished low stock.
- Addressed customer complaints and inquiries to verify satisfaction.
- Assisted customers with carry-out service. Delivered pick-up and curbside orders to guests.
- Assisted with bussing tables and cleaning up spills.
Dog Bather
PetSmart
11.2012 - 04.2013
- Welcomed customers upon arrival and ushered pets to holding kennels or group play areas.
- Delivered continuous focus and attention to lodged animals, promoting high level of care and oversight.
- Contributed to client retention by consistently providing outstanding customer service to both clients and pets.
- Carefully clipped nails and trimmed hair around pads and paws, using gentle approach for anxious pets.
- Followed effective process for bathing and grooming dogs to remove dirt, loose hair, parasites, and hair mats.
- Greeted pet owners and went over available services, outlined costs, and determined special needs of animals under care.
- Performed pet intake to gain necessary information concerning health, behaviors, potential allergies, and other details to provide complete records and methods of owner contact.
Game Advisor
GameStop
10.2011 - 04.2013
- Enjoyed greeting customers upon entering store, determining gaming interests, giving suggestions and closing sales.
- Operated cash register, capably transacting sales, trade ins, returns, refunds and exchanges.
- Maintained clean and orderly store throughout work shift.
- Organized games according to corporate plans for regular displays and special promotions.
- Outlined informational resources regarding sales, promotions and policies.
- Assisted customers with locating desired games.
- Managed trade in process, including but not limited to cleaning and testing consoles, controllers, and gaming cartridges and discs.
Education
No Degree - General Studies/Diagnostic Sonography
Owens Community College
Perrysburg, OHHigh School Diploma -
Genoa Area High School
Genoa05-2010
Skills
- Strong work ethic
- Positive and professional
- Exceptional Customer service
- Team collaboration
- Service/task prioritization
- Multitasking and organization
- Menu memorization
- Order accuracy
- High volume dining
- Point of sale (POS) system operations
- Supply restocking
Timeline
Server
J. Alexander's Restaurant
08.2021 - 04.2025
Bank Teller
Genoa Bank
02.2021 - 09.2021
Professional Dog Bather
Grooming By Toni
04.2020 - 02.2021
Host
J. Alexander's Restaurant
04.2013 - 07.2020
Dog Bather
PetSmart
11.2012 - 04.2013
Game Advisor
GameStop
10.2011 - 04.2013
No Degree - General Studies/Diagnostic Sonography
Owens Community College
High School Diploma -
Genoa Area High School
Similar Profiles
Matthew BallardMatthew Ballard
General Manager at J. Alexander's RestaurantGeneral Manager at J. Alexander's Restaurant
Hannah ThurmanHannah Thurman
Private Dining Sales Manager at J. Alexander's RestaurantPrivate Dining Sales Manager at J. Alexander's Restaurant
Caitlynn GenellaCaitlynn Genella
Restaurant Hostess at J. Alexander's RestaurantRestaurant Hostess at J. Alexander's Restaurant