Stephanie Hinzman
Salisbury,MA
Summary
Dynamic bartender and server with extensive experience. Recognized for exceptional customer service and creative mixology. Proven ability to enhance guest satisfaction through effective communication and strong multitasking skills. TIPS certified and adept at responsible alcohol service, consistently driving sales and fostering repeat clientele.
Overview
2027
2027
years of professional experience
Work History
Bartender& Server
Gametime Lanes
Amesbury, MA
2021 - Current
- Prepared and served a variety of beverages in a fast-paced environment.
- Ensured compliance with health and safety regulations during beverage preparation.
- Managed cash transactions accurately and efficiently at the bar counter.
- Engaged with customers to provide exceptional service and resolve inquiries.
- Maintained cleanliness and organization of the bar area throughout shifts.
- Trained new bartenders on drink recipes, equipment usage, and customer service standards.
- Served high customer volumes during special events, nights, and weekends.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
Bartender & Server
Blue Ocean Music Hall
Salisbury, MA
11.2018 - 01.2020
- Maintained cleanliness and organization of bar area, ensuring compliance with health regulations
- Assisted in training new staff on bartending techniques and customer service standards
- Provided exceptional customer service, resolving issues promptly to enhance guest satisfaction
- Contributed to a positive work environment through effective teamwork and communication with colleagues.
- Kept bar presentable and well-stocked to meet customer needs.
- Organized bar inventory and storage procedures to keep stock within optimal levels and meet expected customer demands.
Bartender & Server
Seaglass Restaurant
Salisbury, MA
11.2018 - 01.2019
- Mixed and served beverages according to established recipes and customer preferences
- Upsold menu items to customers, driving up per sale revenues and maximizing profits.
- Educated customers on drink options, making personalized recommendations based on preferences or dietary restrictions.
- Adapted to fast-paced environment, effectively managing multiple drink orders simultaneously without compromising quality.
- Enhanced dining experience, suggesting food and drink pairings that complemented menu offerings.
- Maintained extensive knowledge of cocktail recipes and preparation techniques, ensuring high-quality beverage menu.
- Cultivated strong relationships with repeat customers, engaging in friendly conversation and memorizing drink orders to promote loyalty.
- Reduced wait times for drinks by efficiently managing the bar area and prioritizing orders.
- Increased customer satisfaction by providing excellent service and crafting high-quality cocktails.
Bartender & Server
Shuckers Oyster Bar
Ocala, FL
11.2016 - 01.2018
Hostess, Bartender & Server
Winghouse Bar & Grill
Ocala, FL
2010 - 2017
- Greeted and seated guests promptly, ensuring optimal dining experience.
- Managed reservation system, coordinating table assignments for efficiency.
- Assisted in maintaining cleanliness and organization of dining area.
- Communicated daily specials and menu items to enhance guest engagement.
- Supported team during peak hours, contributing to smooth operations.
Education
High School Diploma -
Vanguard Highschool
Ocala, FL07.2010
Skills
- Strong multitasking
- Customer service
- Highly reliable
- Team player attitude
- Clear and effective communication
- Outgoing personality
- Responsible alcohol service
- Menu memorization
- Alcohol awareness
- Changing beer kegs
- Creative mixology
- Aloha POS
- TIPS certified
Timeline
Bartender & Server
Blue Ocean Music Hall
11.2018 - 01.2020
Bartender & Server
Seaglass Restaurant
11.2018 - 01.2019
Bartender & Server
Shuckers Oyster Bar
11.2016 - 01.2018
Bartender& Server
Gametime Lanes
2021 - Current
Hostess, Bartender & Server
Winghouse Bar & Grill
2010 - 2017
High School Diploma -
Vanguard Highschool