Stephanie Homsher
Broken Arrow
Summary
Motivated Membership Manager managing daily operations with a focus on member engagement and retention. Utilizes training materials to onboard new staff and collaborates with marketing for effective promotional outreach. Committed to enhancing customer satisfaction through process improvement and attentive service.
Overview
3
3
years of professional experience
Work History
Membership Manager
Costco
01.2025 - Current
- Coordinated membership drives to enhance member engagement and retention.
- Utilize training materials for new staff on membership policies and procedures.
- Collaborated with marketing team to create compelling promotional materials for prospective members.
- Managed daily operations of membership services, ensuring high customer satisfaction levels.
- Implemented feedback mechanisms to assess member needs and improve service offerings.
Bakery Manager
Costco
01.2024 - 01.2025
- Oversaw daily bakery operations, ensuring product quality and adherence to safety standards.
- Trained and mentored staff on baking techniques and equipment usage.
- Implemented inventory management processes, reducing waste and optimizing stock levels.
- Developed and maintained scheduling for bakery team to enhance workflow efficiency.
Frontend Assistant Manager
Costco
04.2023 - 01.2024
- Assisted in managing daily operations, ensuring adherence to company policies and procedures.
- Coordinated team schedules, optimizing labor allocation for peak hours and enhancing service delivery.
- Unitize training materials for new employees, improving onboarding efficiency and team performance.
- Provided excellent customer service, resolving issues promptly to maintain high satisfaction levels.
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
Education
Associate of Science - Education
Miami University
Oxford, OH06-2006
Skills
- Strong organization
- Positive attitude
- Teamwork
- Teamwork and collaboration
- Customer service
- Problem-solving
- Attention to detail
- Problem-solving abilities
- Multitasking Abilities
- Reliability
- Organizational skills
- Adaptability and flexibility
- Self motivation
Timeline
Membership Manager
Costco
01.2025 - Current
Bakery Manager
Costco
01.2024 - 01.2025
Frontend Assistant Manager
Costco
04.2023 - 01.2024
Associate of Science - Education
Miami University